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Internal Relationships and Activities Associated with High Levels of Purchasing Service Quality

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References

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2006Professional service acquisition in public sector procurement71 cited

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2009Implementing service excellence in higher education58 cited

2014The influences of internal service quality and job standardization on job satisfaction with supports as mediators: flight attendants at branch workplace47 cited

2009Portfolio of controls in outsourcing relationships for global new product development43 cited

2007Changes in sales call frequency: A longitudinal examination of the consequences in the supplier–customer relationship43 cited

2006The Impact of Interorganizational Internet Communication on Purchasing Performance: A Study of Chinese Manufacturing Firms39 cited

2010Exploring Supply Managers' Intrapreneurial Ability and Relationship Quality26 cited

2015Ensuring corporate travel compliance – Control vs. commitment strategies19 cited

2004Quality management practices in purchasing and its effect on purchasing's operational performance and internal customer satisfaction16 cited

2009The effect of internal and external supply chain integration on product quality and innovation: evidence from Thai automotive industry15 cited

2018An integrative approach for the purchasing and evaluation of business services from a buyer’s perspective14 cited

2016An Empirical Assessment Of The EFQM Excellence Model In Purchasing13 cited