References

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• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
• 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
• 1989Choice Based on Reasons: The Case of Attraction and Compromise Effects1,813 cited
• 1994Service Quality: New Directions in Theory and Practice1,701 cited
• 1971Price, brand name, and product composition characteristics as determinants of perceived quality.676 cited
• 2004Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model579 cited
• 2001An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit532 cited
• 1974Intrinsic versus extrinsic cues as determinants of perceived product quality.385 cited
• 1989Courtyard by Marriott: Designing a Hotel Facility with Consumer-Based Marketing Models248 cited
• 1998Service Quality and Tourism225 cited
• 1996An Empirical Assessment of Customer Satisfaction in Tourism163 cited
• 2002An Examination of the Determinants of Golf Travelers’ Satisfaction160 cited