References

• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
• 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
• 1977Marketing Research: Methodological Foundations4,351 cited
• 2013Principles of Numerical Taxonomy2,990 cited
• 1974Atmospherics as a Marketing Tool2,541 cited
• 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
• 1984Business Research Methods1,800 cited
• 2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
• 1998The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges1,110 cited
• 1982Using Background Music to Affect the Behavior of Supermarket Shoppers1,074 cited
• 1998Excitement at the mall: Determinants and effects on shopping response1,039 cited
• 1990The survey research handbook1,024 cited
• 1996Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors?883 cited
• 2000Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer