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Implementation of a customer satisfaction program: a case study
9 references·0 citing·48 second hop
Implementation of a customer satisfaction program: a case study (2002)Implementation of a customer satisfaction…How to implement a customer satisfaction program (2001)How to implement a customer s…Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction (SWICS) (2000)Theory, development and imple…The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies (2000)The structural impact of tota…The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark (2000)The drivers of customer satis…Integrating supplier satisfaction with customer satisfaction (2000)Integrating supplier satisfac…Foundations of the American Customer Satisfaction Index (2000)Foundations of the American C…Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy (2000)Evaluating functional relatio…Policy deployment: an examination of the theory (1998)Policy deployment: an examina…Customer satisfaction index and its role in quality management (1998)Customer satisfaction index a…Zero defections: quality comes to services. (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)A cross‐industry comparison of customer satisfaction (2006)Robustness testing of PLS, LISREL, EQS and ANN-based SEM for measuring customer satisfaction (2006)The Role of Corporate Reputation in Determining Investor Satisfaction and Loyalty (2007)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Using the balanced scorecard as a strategic management system (1996)Did your efforts really win customers’ satisfaction? (2003)Understanding customer level profitability implications of satisfaction programs (2008)A Preliminary Strategic Marketing Framework for New Product Development (2012)LISREL 7 : a guide to the program and applications (1989)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Customer satisfaction and profitability: A reappraisal of the nature of the relationship (2002)The relationship between management's perception of total quality service and customer perceptions of service quality (2002)What factors influence customer‐oriented prosocial behavior of customer‐contact employees? (2006)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Satisfaction: a behavioral perspective on the consumer (2010)How to catch a city? The concept and measurement of place brands (2011)Measuring success in place marketing and branding (2011)The Citizen Satisfaction Index (CSI): Evidence for a four basic factor model in a German sample (2012)Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)The balanced scorecard : measures that drive performance (1992)Daily Customer Mistreatment and Employee Sabotage Against Customers:Examining Emotion and Resource Perspectives (2011)Live streaming commerce and consumers’ purchase intention: An uncertainty reduction perspective (2021)Predictive model assessment and selection in composite-based modeling using PLS-SEM: extensions and guidelines for using CVPAT (2022)The Heart of Enterprise (1980)Integrated performance measurement systems: a development guide (1997)What is strategy (2000)Improving trade-offs in manufacturing: Method and illustration (2003)Empirical investigation of the hard and soft criteria of TQM in ISO 9001 certified small and medium‐sized enterprises (2006)Hoshin kanri and hoshin process: A review and literature survey (2008)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)How can business buyers attract sellers' resources? (2012)Measuring customer attractiveness (2012)The drivers of customer attractiveness, supplier satisfaction and preferred customer status: A literature review (2012)Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory (1982)Measuring Service Quality: A Reexamination and Extension (1992)Factors influencing repeat visits to a destination: The influence of group composition (2009)Marketing tactics and parents' loyalty: the mediating role of school image (2009)Dynamic Nature of Destination Image and Influence of Tourist Overall Satisfaction on Image Modification (2013)Service quality performance measurement in public/private sectors (2001)Universal structure modeling approach to customer satisfaction index (2013)Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector (2017)
this work references cited by second hop

References

  • 2000Foundations of the American Customer Satisfaction Index553 cited
  • 2000The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark252 cited
  • 2000Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction (SWICS)175 cited
  • 2000The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies133 cited
  • 2000Integrating supplier satisfaction with customer satisfaction101 cited
  • 2000Evaluating functional relationship between image, customer satisfaction and customer loyalty using general maximum entropy91 cited
  • 1998Customer satisfaction index and its role in quality management86 cited
  • 1998Policy deployment: an examination of the theory73 cited
  • 2001How to implement a customer satisfaction program57 cited

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