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Turnover's relationships with sales, tips and service across restaurants in a chain · Study

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ArticleTurnover's relationships with sales, tips and service across restaurants in a chain

Michael Lynn2002

Article2002

Turnover's relationships with sales, tips and service across restaurants in a chain

57 citations·0/0 files stored·International Journal of Hospitality Management

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Customer Service Quality and Loyalty Hospitality and Tourism Education Employee Performance and Motivation

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References

2000The Cost of Turnover 2000Absenteeism and voluntary turnover in Central Florida hotels: a pilot study 2001The Effect of Employee Turnover on Hotel Profits: A Test Across Multiple Hotels 2001‘As cooks go, she went’: is labour churn inevitable?1989R for Turnover 1992Turnover and What to Do About It

Cited by

2012Turnover rates and organizational performance: A meta-analysis.2010How much does labour turnover cost?2016Collective turnover: An expanded meta-analytic exploration and comparison 2014Effective restaurant rating scale development and a mystery shopper evaluation approach 2014Identity-conscious vs identity-blind: Hotel managers’ use of formal and informal diversity management practices 2010How much does labour turnover cost?: A case study of Australian four- and five-star hotels 2013Overcoming Staff Turnover in the Hospitality Industry using Mobley's Model 2019An examination of the role of internal brand management: impact of contractual models

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Year2002

Typearticle

Published2002-10-28

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations57

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0278-4319(02)00026-9

openalex_workW2006901128

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