References

• 1984Case Study Research: Design and Methods81,948 cited
• 1991Case Study Research: Design and Methods39,535 cited
• 2003Evolving to a New Dominant Logic for Marketing14,777 cited
• 2002Case research in operations management4,049 cited
• 1995Developing relationships in business networks3,265 cited
• 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
• 1982International Marketing and Purchasing of Industrial Goods: An Interaction Approach1,943 cited
• 1984Strategic Management and Marketing in the Service Sector1,667 cited
• 1998Building operations management theory through case and field research1,658 cited
• 2002Effective case research in operations management: a process perspective1,052 cited
• 1984International marketing and purchasing of industrial goods800 cited
• 1996Key Concepts for New Service Development781 cited
• 2007Case Study Methodology in Business Research679 cited
• 2004Understanding and Managing the Services Supply Chain636 cited
• 2009Purchasing and Supply Chain Management: Analysis, Strategy, Planning and Practice512 cited