SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Barriers to customer‐oriented management accounting in financial services
16 references·0 citing·43 second hop
Barriers to customer‐oriented management accounting in financial services (2000)Barriers to customer‐oriented management …Organization Development and Change (2004)Organization Development and …The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value (1999)The Service Profit Chain: How…The Implementation Stages of Activity-Based Costing and the Impact of Contextual and Organizational Factors. (1998)The Implementation Stages of …Market Orientation and Organizational Performance: Is Innovation a Missing Link? (1998)Market Orientation and Organi…Cost & effect: using integrated cost systems to drive profitability and performance (1998)Cost & effect: using integrat…Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction (1998)Are Nonfinancial Measures Lea…Market Orientation and the Learning Organization (1995)Market Orientation and the Le…Empowering Service Employees (1995)Empowering Service EmployeesThe empowerment of service workers: what, why, how, and when. (1992)The empowerment of service wo…Zero defections: quality comes to services. (1990)Zero defections: quality come…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…The Customer Contact Model for Organization Design (1983)The Customer Contact Model fo…Power and the design and implementation of accounting and control systems (1983)Power and the design and impl…Overcoming Resistance to Change (1948)Development of the Job Diagnostic Survey. (1975)Substitutes for leadership: Their meaning and measurement (1978)Trainees' Attributes and Attitudes: Neglected Influences on Training Effectiveness (1986)TIME AN TRANSITION IN WORK TEAMS: TOWARD A NEW MODEL OF GROUP DEVELOPMENT. (1988)SOCIAL STRUCTURAL CHARACTERISTICS OF PSYCHOLOGICAL EMPOWERMENT. (1996)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)Innovativeness: Its antecedents and impact on business performance (2004)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)The Effects of Strategic Orientations on Technology- and Market-Based Breakthrough Innovations (2005)Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)Corporate Forecasts of Earnings Per Share and Stock Price Behavior: Empirical Test (1976)The Balanced Scorecard (1998)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Performance implications of strategic performance measurement in financial services firms (2003)Customer Satisfaction and Shareholder Value (2004)Firm Resources and Sustained Competitive Advantage (1991)Customer value: The next source for competitive advantage (1997)The Theory of Economic Development (2003)Firm resources and sustained competitive advantage (2004)A framework of sustainable supply chain management: moving toward new theory (2008)Research in Organizational Behavior (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation: Antecedents and Consequences (1993)The Discovery of Grounded Theory (2017)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-S-QUAL (2004)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors (2000)
this work references cited by second hop

References

  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1995Market Orientation and the Learning Organization4,379 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications4,123 cited
  • 1998Market Orientation and Organizational Performance: Is Innovation a Missing Link?2,615 cited
  • 2004Organization Development and Change1,821 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
  • 1992The empowerment of service workers: what, why, how, and when.1,243 cited
  • 1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
  • 1995Empowering Service Employees809 cited
  • 1998Cost & effect: using integrated cost systems to drive profitability and performance719 cited
  • 1983The Customer Contact Model for Organization Design434 cited
  • 1998The Implementation Stages of Activity-Based Costing and the Impact of Contextual and Organizational Factors.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

355 cited
  • 1983Power and the design and implementation of accounting and control systems331 cited
  • Cited by

    No citing works inside the corpus for this window.