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Relationship benefits in service industries: a replication in a Southeast Asian context

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References

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1997Retail relationships and store loyalty: A multi-level perspective807 cited

Cited by

2007How Effective Are Loyalty Reward Programs in Driving Share of Wallet?198 cited
2011Generating positive word‐of‐mouth in the service experience192 cited
2007Relational benefits and customer satisfaction in retail banking182 cited
2011Do relationship benefits and maintenance drive commitment and loyalty?155 cited
2005Influence of personality traits on satisfaction, perception of relational benefits, and loyalty in a personal service context139 cited
2002Strategic challenges for the marketing of services internationally138 cited
2007Demographic correlates of loyalty in a service context126 cited
2006Positive vs. negative switching barriers: the influence of service consumers' need for variety123 cited
2006Relational benefits, switching barriers and loyalty: A study of airline customers in Taiwan109 cited
2014Managing customer citizenship behavior: a relationship perspective108 cited
2008Perceived value, customer attitude and loyalty in retailing104 cited
2009Relationship marketing research (1994‐2006)103 cited
2012Exploring customer switching intentions through relationship marketing paradigm96 cited
2012The mediating role of relational benefit between service quality and customer loyalty in airline industry92 cited
2015Antecedents of consumers’ intention to revisit an online group-buying website: A transaction cost perspective86 cited
2011Assessing the relational benefits of logistics services perceived by manufacturers in supply chain81 cited