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Sport team loyalty: integrating relationship marketing and a hierarchy of effects
16 references·16 citing·33 second hopsampled
Sport team loyalty: integrating relationship marketing and a hierarchy of effects (2013)Sport team loyalty: integrating relations…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Managing brand equity : capitalizing on the value of a brand name. (1991)Managing brand equity : capit…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…The Elaboration Likelihood Model of Persuasion (1986)The Elaboration Likelihood Mo…Measuring the Involvement Construct (1985)Measuring the Involvement Con…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The impact of brand communities on public and private brand loyalty: A field study in professional sports (2022)The impact of brand communiti…Antecedents and consequences of emotional attachment to sport teams brands (2022)Antecedents and consequences …Sustainable Management of Sports Federations: The Indirect Effects of Perceived Service on Member’s Loyalty (2021)Sustainable Management of Spo…Extreme brand love: measuring and modelling the intensity of sports team love (2020)Extreme brand love: measuring…Examining the relationship between brand equity dimensions and university brand equity (2020)Examining the relationship be…Drivers of soccer fan loyalty: Australian evidence on the influence of team brand image, fan engagement, satisfaction and enduring involvement (2020)Drivers of soccer fan loyalty…Developing a Fanbase in Niche Sport Markets: An Examination of NHL Fandom and Social Sustainability in the Sunbelt (2020)Developing a Fanbase in Niche…An empirical study of the dynamic relationships between the core and supporting brand equity dimensions in higher education (2020)An empirical study of the dyn…The Role of Self-Brand Connection on the Relationship Between Athlete Brand Image and Fan Outcomes (2019)The Role of Self-Brand Connec…Factors influencing attendance at stadiums and arenas (2018)Factors influencing attendanc…Enriching identity in the “fan nation” (2017)Enriching identity in the “fa…From cultural intelligence to supply chain performance (2016)From cultural intelligence to…Coopetition at the sports marketing/entrepreneurship interface (2016)Coopetition at the sports mar…Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty (2016)Are reward cards just a busin…Sport fan maximizing: following the best team or being the best fan? (2015)Sport fan maximizing: followi…Using evaluative conditioning to explain corporate co-branding in the context of sport sponsorship (2014)Using evaluative conditioning…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 1991

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Managing brand equity : capitalizing on the value of a brand name.
3,547 cited
  • 1986The Elaboration Likelihood Model of Persuasion3,202 cited
  • Cited by

    • 2019The Role of Self-Brand Connection on the Relationship Between Athlete Brand Image and Fan Outcomes68 cited
    • 2020Drivers of soccer fan loyalty: Australian evidence on the influence of team brand image, fan engagement, satisfaction and enduring involvement66 cited
    • 2014Using evaluative conditioning to explain corporate co-branding in the context of sport sponsorship64 cited
    • 2020Examining the relationship between brand equity dimensions and university brand equity64 cited
    • 2022The impact of brand communities on public and private brand loyalty: A field study in professional sports42 cited
    • 2015Sport fan maximizing: following the best team or being the best fan?41 cited
    • 2016Coopetition at the sports marketing/entrepreneurship interface41 cited
    • 2020An empirical study of the dynamic relationships between the core and supporting brand equity dimensions in higher education40 cited
    • 2018Factors influencing attendance at stadiums and arenas38 cited
    • 2016Are reward cards just a business deal? The role of calculative versus emotional card commitment in driving store loyalty35 cited
    • 2020Extreme brand love: measuring and modelling the intensity of sports team love34 cited
    • 2016From cultural intelligence to supply chain performance29 cited
    • 2021Sustainable Management of Sports Federations: The Indirect Effects of Perceived Service on Member’s Loyalty29 cited
    • 2022Antecedents and consequences of emotional attachment to sport teams brands25 cited
    • 2017Enriching identity in the “fan nation”22 cited
    • 2020Developing a Fanbase in Niche Sport Markets: An Examination of NHL Fandom and Social Sustainability in the Sunbelt22 cited