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The risks of providing services
16 references·16 citing·40 second hopsampled
The risks of providing services (2011)The risks of providing servicesBuilding theories from case study research (2009)Building theories from case s…Effect of Service Transition Strategies on Firm Value (2008)Effect of Service Transition …Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…The supply base and its complexity: Implications for transaction costs, risks, responsiveness, and innovation (2005)The supply base and its compl…Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…Risk in supply networks (2003)Risk in supply networksManaging the transition from products to services (2003)Managing the transition from …Getting the Focus and the Group: Enhancing Analytical Rigor in Focus Group Research (2000)Getting the Focus and the Gro…Go Downstream: The New Profit Imperative in Manufacturing (1999)Go Downstream: The New Profit…Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994. (1994)Yin, Robert K., Case Study Re…Focus Groups: Theory and Practice (1990)Focus Groups: Theory and Prac…Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Economies of scope (1981)Economies of scopeCommodity Bundling and the Burden of Monopoly (1976)Commodity Bundling and the Bu…Servitization: A State-of-the-Art Overview and Future Directions (2022)Servitization: A State-of-the…Product and service innovation: Comparison between performance and efficiency (2022)Product and service innovatio…A complexity management approach to servitization: the role of digital platforms (2021)A complexity management appro…Customer capabilities for solution offerings in business markets (2020)Customer capabilities for sol…Business solutions as market signals that facilitate product sales (2020)Business solutions as market …A maturity model for the servitization of product-centric companies (2020)A maturity model for the serv…Causal or effectual? Dynamics of decision making logics in servitization (2019)Causal or effectual? Dynamics…Interactions between perceived uncertainty types in service dyads (2018)Interactions between perceive…Does a more complex service offering increase uncertainty in operations? (2018)Does a more complex service o…Leveraging the benefits of modularity in the provision of integrated solutions: A strategic learning perspective (2017)Leveraging the benefits of mo…Effect of service integration strategy on industrial firm performance (2016)Effect of service integration…What problems manufacturing companies can face when providing services around the world? (2015)What problems manufacturing c…Pricing strategies of service offerings in manufacturing companies: a literature review and empirical investigation (2015)Pricing strategies of service…Uncovering benefits and risks of integrated product service offerings — Using a case of technology encapsulation (2013)Uncovering benefits and risks…Reversed servitization paths: a case analysis of two manufacturers (2013)Reversed servitization paths:…Internalisation or externalisation? (2011)Internalisation or externalis…Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)The Economics of Organization: The Transaction Cost Approach (1981)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Information Distortion in a Supply Chain: The Bullwhip Effect (1997)The Severity of Supply Chain Disruptions: Design Characteristics and Mitigation Capabilities (2007)An organizational theoretic review of green supply chain management literature (2010)Supply chain resilience: definition, review and theoretical foundations for further study (2015)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Strength of Weak Ties (1973)Evolving to a New Dominant Logic for Marketing (2003)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Customer experience management: toward implementing an evolving marketing concept (2015)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)The Contributions of the Economics of Information to Twentieth Century Economics (2000)Information and the Change in the Paradigm in Economics (2002)Supplier selection and order lot sizing modeling: A review (2006)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Methods of data collection in qualitative research: interviews and focus groups (2008)The use of focus group discussion methodology: Insights from two decades of application in conservation (2018)Theory Building From Cases: Opportunities And Challenges (2007)The qualitative research interview (2011)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Alternative Arguments for Generalizing From Data as Applied to Qualitative Research (1993)Electronic Mail as the Medium of Managerial Choice (1994)Critical realism in case study research (2009)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2009Building theories from case study research11,299 cited
  • 1990Focus Groups: Theory and Practice3,958 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1994Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994.2,138 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1976Commodity Bundling and the Burden of Monopoly1,544 cited
  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes1,376 cited
  • 2005The supply base and its complexity: Implications for transaction costs, risks, responsiveness, and innovation1,092 cited
  • 1999Go Downstream: The New Profit Imperative in Manufacturing1,068 cited
  • 2000Getting the Focus and the Group: Enhancing Analytical Rigor in Focus Group Research1,013 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies995 cited
  • 1981Economies of scope949 cited
  • 2003Risk in supply networks913 cited

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2008
Effect of Service Transition Strategies on Firm Value
870 cited

Cited by

  • 2013Reversed servitization paths: a case analysis of two manufacturers87 cited
  • 2022Product and service innovation: Comparison between performance and efficiency81 cited
  • 2011Internalisation or externalisation?72 cited
  • 2015Pricing strategies of service offerings in manufacturing companies: a literature review and empirical investigation68 cited
  • 2021A complexity management approach to servitization: the role of digital platforms62 cited
  • 2020A maturity model for the servitization of product-centric companies56 cited
  • 2016Effect of service integration strategy on industrial firm performance56 cited
  • 2013Uncovering benefits and risks of integrated product service offerings — Using a case of technology encapsulation52 cited
  • 2022Servitization: A State-of-the-Art Overview and Future Directions40 cited
  • 2019Causal or effectual? Dynamics of decision making logics in servitization37 cited
  • 2017Leveraging the benefits of modularity in the provision of integrated solutions: A strategic learning perspective36 cited
  • 2015What problems manufacturing companies can face when providing services around the world?35 cited
  • 2018Does a more complex service offering increase uncertainty in operations?34 cited
  • 2020Customer capabilities for solution offerings in business markets25 cited
  • 2018Interactions between perceived uncertainty types in service dyads23 cited
  • 2020Business solutions as market signals that facilitate product sales23 cited