SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Other customers in a service encounter: examining the effect in a restaurant setting
16 references·16 citing·45 second hopsampled
Other customers in a service encounter: examining the effect in a restaurant setting (2012)Other customers in a service encounter: e…Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model (2006)Customer satisfaction in the …Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior1 (2000)Why Don’t Men Ever Stop to As…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Principles of service marketing and management (1999)Principles of service marketi…Qualitative inquiry and research design: choosing among five traditions. (1998)Qualitative inquiry and resea…Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of qualitative researc…The impact of other customers on service experiences: A critical incident examination of “getting along” (1997)The impact of other customers…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience (1991)Perceived Control and the Eff…Putting Consumer Experience Back into Consumer Research: The Philosophy and Method of Existential-Phenomenology (1989)Putting Consumer Experience B…Measurement of Consumer Susceptibility to Interpersonal Influence (1989)Measurement of Consumer Susce…Perceived Risk and Its Components: A Model and Empirical Test (1973)Perceived Risk and Its Compon…The Components of Perceived Risk (1972)The Components of Perceived R…Crowding in the time of COVID: Effects on rapport and shopping satisfaction (2021)Crowding in the time of COVID…Perceived similarity in third places: Understanding the effect of place attachment (2020)Perceived similarity in third…How emotional response mediates servicescape impact on post consumption outcomes: An application to opera events (2020)How emotional response mediat…A holistic model of the servicescape in fast casual dining (2020)A holistic model of the servi…Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement (2019)Servicescape irritants and cu…Modeling customer satisfaction and revisit intention in Bangladeshi dining restaurants (2019)Modeling customer satisfactio…The Social Servicescape: A Multidimensional Operationalization (2018)The Social Servicescape: A Mu…The role of language, appearance, and smile on perceptions of authenticity versus rapport (2018)The role of language, appeara…The restaurant social servicescape: Establishing a nomological framework (2018)The restaurant social service…A structural model of liminal experience in tourism (2018)A structural model of liminal…The effectiveness of number of deals purchased in influencing consumers' response to daily deal promotions: A cue utilization approach (2017)The effectiveness of number o…Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives (2017)Service Recovery, Justice Per…How does social distance impact customers’ complaint intentions? A cross-cultural examination (2015)How does social distance impa…Capturing the multiple facets of mall experience: Developing and validating a scale (2015)Capturing the multiple facets…Territoriality revisited: Other customer's perspective (2014)Territoriality revisited: Oth…Others service experiences: emotions, perceived justice, and behavior (2014)Others service experiences: e…Atmospherics as a Marketing Tool (1974)Store atmosphere and purchasing behavior (1994)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Why Ethical Consumers Don’t Walk Their Talk: Towards a Framework for Understanding the Gap Between the Ethical Purchase Intentions and Actual Buying Behaviour of Ethically Minded Consumers (2010)Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Narrative Inquiry: Experience and Story in Qualitative Research (1999)Using thematic analysis in psychology (2006)Document Analysis as a Qualitative Research Method (2009)Seeking Qualitative Rigor in Inductive Research (2012)The Structure of Scientific Revolutions (1963)Judgment under Uncertainty: Heuristics and Biases (1975)Analysis and Interpretation of Qualitative Data in Consumer Research (1994)Liberatory Postmodernism and the Reenchantment of Consumption (1995)Metaphors We Live By (2003)Grounded theory, ethnography and phenomenology (2005)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Understanding Attitudes and Predicting Social Behavior (1980)Measuring the Involvement Construct (1985)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)How Many Interviews Are Enough? (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)The Circular Economy – A new sustainability paradigm? (2016)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,622 cited
  • 1998Qualitative inquiry and research design: choosing among five traditions.18,565 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior14,353 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1989Measurement of Consumer Susceptibility to Interpersonal Influence2,228 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1989Putting Consumer Experience Back into Consumer Research: The Philosophy and Method of Existential-Phenomenology1,669 cited
  • 1972The Components of Perceived Risk1,253 cited
  • 1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited
  • 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
  • 1973Perceived Risk and Its Components: A Model and Empirical Test

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

740 cited
  • 1999Principles of service marketing and management687 cited
  • 2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model637 cited
  • Cited by

    • 2018A structural model of liminal experience in tourism164 cited
    • 2018The restaurant social servicescape: Establishing a nomological framework129 cited
    • 2019Modeling customer satisfaction and revisit intention in Bangladeshi dining restaurants92 cited
    • 2014Others service experiences: emotions, perceived justice, and behavior85 cited
    • 2017The effectiveness of number of deals purchased in influencing consumers' response to daily deal promotions: A cue utilization approach72 cited
    • 2020A holistic model of the servicescape in fast casual dining71 cited
    • 2019Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement70 cited
    • 2018The Social Servicescape: A Multidimensional Operationalization66 cited
    • 2018The role of language, appearance, and smile on perceptions of authenticity versus rapport59 cited
    • 2021Crowding in the time of COVID: Effects on rapport and shopping satisfaction58 cited
    • 2015How does social distance impact customers’ complaint intentions? A cross-cultural examination52 cited
    • 2017Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives51 cited
    • 2020How emotional response mediates servicescape impact on post consumption outcomes: An application to opera events50 cited
    • 2014Territoriality revisited: Other customer's perspective49 cited
    • 2015Capturing the multiple facets of mall experience: Developing and validating a scale47 cited
    • 2020Perceived similarity in third places: Understanding the effect of place attachment45 cited