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The Marketing Audit: A Metrology and Explanation
2 references·13 citing·48 second hop
The Marketing Audit: A Metrology and Explanation (1993)The Marketing Audit: A Metrology and Expl…Marketing lessons from the UK's high‐flying companies (1985)Marketing lessons from the UK…Marketing Management: Analysis, Planning and Control (1973)Marketing Management: Analysi…Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers (2021)Islamic banking and customer …Aprendizaje basado en juegos formativos: caso Universidad en Colombia (2019)Aprendizaje basado en juegos …Dimensions of service quality in higher education – critical review (students’ perspective) (2018)Dimensions of service quality…Hotel attributes: Asymmetries in guest payments and gains – A stated preference approach (2015)Hotel attributes: Asymmetries…Antecedents and consequences of marketing audits: Empirical evidence from Taiwanese firms (2015)Antecedents and consequences …Marketing audits: The forgotten side of management? 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this work references cited by second hop

References

  • 1973Marketing Management: Analysis, Planning and Control2,439 cited
  • 1985Marketing lessons from the UK's high‐flying companies90 cited

Cited by

  • 2018Dimensions of service quality in higher education – critical review (students’ perspective)79 cited
  • 2001The validation of the generic service quality dimensions: an alternative approach69 cited
  • 2015Hotel attributes: Asymmetries in guest payments and gains – A stated preference approach59 cited
  • 1997The Marketing Audit: Five Decades Later44 cited
  • 2008The Marketing Audit and Organizational Performance: An Empirical Profiling34 cited
  • 1999Benchmarking Your Marketing Process31 cited
  • 2021Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers31 cited
  • 2019Aprendizaje basado en juegos formativos: caso Universidad en Colombia28 cited
  • 2012Marketing audits: The forgotten side of management?20 cited
  • 1996Conducting a sales training audit14 cited
  • 2011A renewed approach to services marketing effectiveness14 cited
  • 1996Marketing audits and auditing: Diagnosis through intervention12 cited
  • 2015Antecedents and consequences of marketing audits: Empirical evidence from Taiwanese firms

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11 cited