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Exploring the influence of personal schema on trust transfer and switching costs in brick-and-click bookstores
15 references·6 citing·47 second hopsampled
Exploring the influence of personal schema on trust transfer and switching costs in brick-and-click bookstores (2011)Exploring the influence of personal schem…The role of trust in e-commerce relational exchange: A unified model (2009)The role of trust in e-commer…The effects of national culture values on consumer acceptance of e-commerce: Online shoppers in China (2009)The effects of national cultu…Consumer perception of interface quality, security, and loyalty in electronic commerce (2009)Consumer perception of interf…A model of customer relationship management and business intelligence systems for catalogue and online retailers (2009)A model of customer relations…Reuse of knowledge assets from repositories: A mixed methods study (2008)Reuse of knowledge assets fro…Transfer From Offline Trust to Key Online Perceptions: An Empirical Study (2007)Transfer From Offline Trust t…Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers (2007)Determinants of e-repurchase …A path model linking organizational knowledge attributes, information processing capabilities, and perceived usability (2007)A path model linking organiza…Trust transference in brick and click retailers: An investigation of the before-online-visit phase (2006)Trust transference in brick a…Trust Transfer on the World Wide Web (2003)Trust Transfer on the World W…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Brand Synthesis: The Multidimensionality of Brand Knowledge (2003)Brand Synthesis: The Multidim…Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes (2002)Why customers stay: measuring…Individual Trust in Online Firms: Scale Development and Initial Test (2002)Individual Trust in Online Fi…Ongoing Trust and Tourism O2O Platform Continuance: A Two-Trustee Involved Model With Moderating Variable (2020)Ongoing Trust and Tourism O2O…Perceived justice, emotions, and behavioral intentions in the Taiwanese food and beverage industry (2017)Perceived justice, emotions, …Assessing the User Resistance to Recommender Systems in Exhibition (2017)Assessing the User Resistance…Attachment relationship study of trust and trust transfer (2016)Attachment relationship study…Online Group-Buying of Tourism Products: Effects of Value and Trust on Site Attachment, Altruism, and Loyalty (2015)Online Group-Buying of Touris…The moderating effects of contextual factors on a buyer's trust in e-commerce platforms and sellers (2014)The moderating effects of con…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The development of initial trust in an online company by new customers (2003)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Trust in a specific technology (2011)Structural equation modeling in practice: A review and recommended two-step approach. (1988)eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Diffusion of Innovations 1 (2019)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Assessing the moderating effect of gender differences and individualism-collectivism at individual-level on the adoption of mobile commerce technology: TAM3 perspective (2014)Examining the moderating effect of individual-level cultural values on users’ acceptance of E-learning in developing countries: a structural equation modeling of an extended technology acceptance model (2016)Knowledge sharing in online health communities: A social exchange theory perspective (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Trust factors influencing virtual community members: A study of transaction communities (2009)The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea (2013)Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives (2015)Dimensions of Consumer Expertise (1987)Dimensions of Brand Personality (1997)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)The Evolution of Loyalty Intentions (2006)Consumer Responses to Corporate Social Responsibility (CSR) Initiatives: Examining the Role of Brand-Cause Fit in Cause-Related Marketing (2007)Holistic Package Design and Consumer Brand Impressions (2008)Research in Organizational Behavior. (1986)An Integrative Model Of Organizational Trust (1995)Social presence, trust, and social commerce purchase intention: An empirical research (2015)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)E‐satisfaction and e‐loyalty: A contingency framework (2003)E-S-QUAL (2004)Falling in love with online games: The uses and gratifications perspective (2010)The moderating effect of customer perceived value on online shopping behaviour (2011)Consumer perception of knowledge-sharing in travel-related Online Social Networks (2015)The effects of relationship quality and switching barriers on customer loyalty (2010)To give or to receive? Factors influencing members’ knowledge sharing and community promotion in professional virtual communities (2010)Expanding the Technology Acceptance Model with the Inclusion of Trust, Social Influence, and Health Valuation to Determine the Predictors of German Users’ Willingness to Continue using a Fitness App: A Structural Equation Modeling Approach (2017)
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References

  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2003Brand Synthesis: The Multidimensionality of Brand Knowledge1,911 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2002Individual Trust in Online Firms: Scale Development and Initial Test1,347 cited
  • 2003Trust Transfer on the World Wide Web1,064 cited
  • 2002Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes908 cited
  • 2009The role of trust in e-commerce relational exchange: A unified model448 cited
  • 2009Consumer perception of interface quality, security, and loyalty in electronic commerce428 cited
  • 2009The effects of national culture values on consumer acceptance of e-commerce: Online shoppers in China425 cited
  • 2007Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers315 cited
  • 2006Trust transference in brick and click retailers: An investigation of the before-online-visit phase259 cited
  • 2007Transfer From Offline Trust to Key Online Perceptions: An Empirical Study251 cited
  • 2009A model of customer relationship management and business intelligence systems for catalogue and online retailers121 cited
  • 2007A path model linking organizational knowledge attributes, information processing capabilities, and perceived usability

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86 cited
  • 2008Reuse of knowledge assets from repositories: A mixed methods study59 cited
  • Cited by

    • 2017Perceived justice, emotions, and behavioral intentions in the Taiwanese food and beverage industry48 cited
    • 2016Attachment relationship study of trust and trust transfer29 cited
    • 2015Online Group-Buying of Tourism Products: Effects of Value and Trust on Site Attachment, Altruism, and Loyalty29 cited
    • 2020Ongoing Trust and Tourism O2O Platform Continuance: A Two-Trustee Involved Model With Moderating Variable16 cited
    • 2017Assessing the User Resistance to Recommender Systems in Exhibition15 cited
    • 2014The moderating effects of contextual factors on a buyer's trust in e-commerce platforms and sellers8 cited