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Quality, service‐dominant logic and many‐to‐many marketing
15 references·16 citing·45 second hop
Quality, service‐dominant logic and many‐to‐many marketing (2008)Quality, service‐dominant logic and many‐…Many-to-Many Marketing as Grand Theory: A Nordic School Contribution (2014)Many-to-Many Marketing as Gra…Doing Action Research in Your Own Organization (2014)Doing Action Research in Your…Exit services marketing -enter service marketing (2008)Exit services marketing -ente…Exit services marketing - enter service marketing (2007)Exit services marketing - ent…Case study research and network theory: birds of a feather (2007)Case study research and netwo…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Rationalizing service logic, or understanding services as experience? (2006)Rationalizing service logic, …On defining marketing: finding a new roadmap for marketing (2006)On defining marketing: findin…Lean production, six sigma quality, TQM and company culture (2006)Lean production, six sigma qu…Involving Customers in New Service Development (2006)Involving Customers in New Se…Whither Services Marketing? (2004)Whither Services Marketing?The Four Service Marketing Myths (2004)The Four Service Marketing My…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Productivity, quality and relationship marketing in service operations (1998)Productivity, quality and rel…Qualitative Methods in Management Research. (1993)Qualitative Methods in Manage…The effects of green brand equity on green word of mouth: the mediating roles of three green factors (2021)The effects of green brand eq…An ecosystem perspective synthesis of co-creation research (2021)An ecosystem perspective synt…Omnichannel in the fashion industry: A qualitative analysis from a supply-side perspective (2020)Omnichannel in the fashion in…Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students (2019)Revisiting perceived service …Value proposition as a framework for value cocreation in crowdfunding ecosystems (2018)Value proposition as a framew…Evaluating the outcomes of service ecosystems (2017)Evaluating the outcomes of se…Value-in-context in crowdfunding ecosystems: how context frames value co-creation (2016)Value-in-context in crowdfund…Innovation in service ecosystems (2016)Innovation in service ecosyst…Gaining legitimacy through CSR: an analysis of Turkey's 30 largest corporations (2016)Gaining legitimacy through CS…Consumer Participation in Co-creation: An Enlightening Model of Causes and Effects Based on Ethical Values and Transcendent Motives (2016)Consumer Participation in Co-…Consumer cooperatives: uncovering the value potential of customer ownership (2016)Consumer cooperatives: uncove…Resources for value co-creation in e-commerce: a review (2014)Resources for value co-creati…Relational marketing: development, debates and directions (2014)Relational marketing: develop…Service‐dominant networks (2013)Service‐dominant networksThree Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems (2012)Three Frameworks for Service …Social practices as units of value creation: theoretical underpinnings and implications (2010)Social practices as units of …Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)What about interaction? (2009)Theory and practice of value co-creation in B2B systems (2016)Co-creation in higher education: towards a conceptual model (2018)Putting the Service-Profit Chain to Work (1994)The Commitment-Trust Theory of Relationship Marketing (1994)The balanced scorecard: Translating strategy into action (1997)Service productivity (2004)The notion of internal market orientation and employee job satisfaction: some preliminary evidence (2008)Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews (2015)The Structure of Scientific Revolutions (1963)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Service-dominant logic: continuing the evolution (2007)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Investigating the service brand: A customer value perspective (2008)Understanding digital content marketing (2008)Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response (2017)The fifth discipline, the art and practice of the learning organization (1991)The machine that changed the world (1992)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Defining lean production: some conceptual and practical issues (2009)Four decades of lean: a systematic literature review (2012)The integration of lean manufacturing, Six Sigma and sustainability: A literature review and future research directions for developing a specific model (2016)Action research for operations management (2002)Achieving transformative sustainability learning: engaging head, hands and heart (2008)Participatory Research Methods – Choice Points in the Research Process (2020)Grounded Theory in Management Research (2003)Case Study: A Strategic Research Methodology (2008)FEDS: a Framework for Evaluation in Design Science Research (2014)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1993Qualitative Methods in Management Research.2,306 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2014Doing Action Research in Your Own Organization1,388 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2006Lean production, six sigma quality, TQM and company culture693 cited
  • 2006On defining marketing: finding a new roadmap for marketing307 cited
  • 1998Productivity, quality and relationship marketing in service operations301 cited
  • 2008Exit services marketing -enter service marketing235 cited
  • 2006Rationalizing service logic, or understanding services as experience?187 cited
  • 2007Exit services marketing - enter service marketing180 cited
  • 2007Case study research and network theory: birds of a feather131 cited
  • 2014Many-to-Many Marketing as Grand Theory: A Nordic School Contribution120 cited
  • 2006Involving Customers in New Service Development91 cited

Cited by

  • 2016

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Consumer Participation in Co-creation: An Enlightening Model of Causes and Effects Based on Ethical Values and Transcendent Motives
84 cited
  • 2016Innovation in service ecosystems78 cited
  • 2016Gaining legitimacy through CSR: an analysis of Turkey's 30 largest corporations74 cited
  • 2019Revisiting perceived service quality in higher education: uncovering service quality dimensions for postgraduate students73 cited
  • 2014Resources for value co-creation in e-commerce: a review68 cited
  • 2012Three Frameworks for Service Research: Exploring Multilevel Governance in Nested, Networked Systems68 cited
  • 2021The effects of green brand equity on green word of mouth: the mediating roles of three green factors62 cited
  • 2013Service‐dominant networks62 cited
  • 2010Social practices as units of value creation: theoretical underpinnings and implications62 cited
  • 2021An ecosystem perspective synthesis of co-creation research61 cited
  • 2020Omnichannel in the fashion industry: A qualitative analysis from a supply-side perspective53 cited
  • 2016Value-in-context in crowdfunding ecosystems: how context frames value co-creation50 cited
  • 2018Value proposition as a framework for value cocreation in crowdfunding ecosystems48 cited
  • 2014Relational marketing: development, debates and directions44 cited
  • 2016Consumer cooperatives: uncovering the value potential of customer ownership41 cited
  • 2017Evaluating the outcomes of service ecosystems26 cited