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Development of performance‐based service strategies for the oil and gas industry: a case study
15 references·16 citing·39 second hop
Development of performance‐based service strategies for the oil and gas industry: a case study (2007)Development of performance‐based service …Product support strategy: conventional versus functional products (2005)Product support strategy: con…Key success factors when implementing strategic manufacturing initiatives (2005)Key success factors when impl…Service Management (2004)Service ManagementTrends in Outsourcing: (2002)Trends in Outsourcing:The Purchasing of Full-Service Contracts: (2001)The Purchasing of Full-Servic…Service strategies within the manufacturing sector: benefits, costs and partnership (2001)Service strategies within the…Product services: from a service supporting the product to a service supporting the client (2001)Product services: from a serv…Purchasing and Supply Chain Management (2000)Purchasing and Supply Chain M…Marketing services: the case of a missing product (1998)Marketing services: the case …Exploring corporate strategy (1997)Exploring corporate strategyServices Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Capturing the value of supplementary services (1995)Capturing the value of supple…Delivering Quality Service (1990)Delivering Quality ServiceServitization of business: Adding value by adding services (1988)Servitization of business: Ad…Patterns in Strategy Formation (1978)Patterns in Strategy FormationShould we cooperate? Game theory insights for servitization (2021)Should we cooperate? Game the…Tensions and territoriality: the dark side of servitization (2020)Tensions and territoriality: …PSS cost engineering: A model-based approach for concept design (2018)PSS cost engineering: A model…Missing performance management and measurement aspects in performance-based contracting (2018)Missing performance managemen…Service orientation as a strategic marketing tool: the moderating effect of business sector (2017)Service orientation as a stra…Performance-based contracting: contextual factors and the degree of buyer supplier integration (2017)Performance-based contracting…Organisational change towards servitization: a theoretical framework (2017)Organisational change towards…Measuring supply chain knowledge management (SCKM) performance based on double/triple loop learning principle (2016)Measuring supply chain knowle…Servitization Strategies and Product-Service-Systems (2014)Servitization Strategies and …Success factors in process performance management (2013)Success factors in process pe…The impact of transportation delays on repairshop capacity pooling and spare part inventories (2011)The impact of transportation …Servitization in oil and gas sector: outcomes of a case study research (2011)Servitization in oil and gas …Industrial service innovation through improved contractual relationship (2008)Industrial service innovation…Industrial service innovation growth and barriers (2008)Industrial service innovation…Development of a framework for industrial service innovation management and coordination (2008)Development of a framework fo…Implementation and execution of industrial service strategy (2006)Implementation and execution …Strategy-Making in Three Modes (1973)Firm Resources and Sustained Competitive Advantage (1991)Strategic assets and organizational rent (1993)Firm resources and sustained competitive advantage (2004)Principles of Marketing (1972)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Marketing management: analysis. planning. implementation and control (2000)Towards a service-based business model – Key aspects for future competitive advantage (2010)Servitization: A contemporary thematic review of four major research streams (2019)Internet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms (2020)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The role of culture and purchase motivation in service encounter evaluations (1999)Small details that make big differences (2014)Gaining Customer Experience Insights That Matter (2018)A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)Accelerating Adaptive Processes: Product Innovation in the Global Computer Industry (1995)A manufacturer becoming service provider – challenges and a paradox (2005)Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance (2014)IoT powered servitization of manufacturing – an exploratory case study (2017)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Exploring the Implications of the Internet for Consumer Marketing (1997)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Value creation in E‐business (2001)Corporate Social Responsibility: A Process Model of Sensemaking (2008)Corporate Social Responsibility: The Good, the Bad and the Ugly (2008)Exploring SWOT analysis – where are we now? (2010)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)The relationship marketing process: communication, interaction, dialogue, value (2004)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)
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References

  • 1978Patterns in Strategy Formation3,533 cited
  • 1997Exploring corporate strategy3,103 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 1990Delivering Quality Service1,326 cited
  • 1995Capturing the value of supplementary services770 cited
  • 2004Service Management722 cited
  • 2001Service strategies within the manufacturing sector: benefits, costs and partnership602 cited
  • 2001Product services: from a service supporting the product to a service supporting the client535 cited
  • 1998Marketing services: the case of a missing product429 cited
  • 2002Trends in Outsourcing:371 cited
  • 2000Purchasing and Supply Chain Management285 cited
  • 2001The Purchasing of Full-Service Contracts:269 cited
  • 2005Key success factors when implementing strategic manufacturing initiatives114 cited
  • 2005Product support strategy: conventional versus functional products90 cited

Cited by

  • 2017Organisational change towards servitization: a theoretical framework

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66 cited
  • 2008Development of a framework for industrial service innovation management and coordination62 cited
  • 2018Missing performance management and measurement aspects in performance-based contracting49 cited
  • 2011Servitization in oil and gas sector: outcomes of a case study research45 cited
  • 2006Implementation and execution of industrial service strategy35 cited
  • 2014Servitization Strategies and Product-Service-Systems33 cited
  • 2013Success factors in process performance management32 cited
  • 2008Industrial service innovation through improved contractual relationship31 cited
  • 2017Performance-based contracting: contextual factors and the degree of buyer supplier integration30 cited
  • 2017Service orientation as a strategic marketing tool: the moderating effect of business sector29 cited
  • 2018PSS cost engineering: A model-based approach for concept design26 cited
  • 2016Measuring supply chain knowledge management (SCKM) performance based on double/triple loop learning principle20 cited
  • 2008Industrial service innovation growth and barriers15 cited
  • 2020Tensions and territoriality: the dark side of servitization15 cited
  • 2021Should we cooperate? Game theory insights for servitization15 cited
  • 2011The impact of transportation delays on repairshop capacity pooling and spare part inventories14 cited