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The importance of brand cues in intangible service industries: an application to investment services
16 references·16 citing·39 second hopsampled
The importance of brand cues in intangible service industries: an application to investment services (2005)The importance of brand cues in intangibl…Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions (2014)Sustainable Competitive Advan…Cultivating Service Brand Equity (2000)Cultivating Service Brand Equ…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality (1994)Marketing Universals: Consume…The Impact of Services versus Goods on Consumers' Assessment of Perceived Risk and Variability (1990)The Impact of Services versus…The Role of Involvement in Attention and Comprehension Processes (1988)The Role of Involvement in At…The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations (1988)The Moderating Effect of Prio…Relation of sample size to the stability of component patterns. (1988)Relation of sample size to th…Consumer Learning: Advertising and the Ambiguity of Product Experience (1986)Consumer Learning: Advertisin…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Central and Peripheral Routes…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Advertising as Information (1974)Advertising as InformationFree Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…Information and Consumer Behavior (1970)Information and Consumer Beha…Consumer engagement behaviors: do service convenience and organizational characteristics matter? (2020)Consumer engagement behaviors…Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee (2019)Investigating the Effect of E…Impact of Service Quality, Corporate Image and Perceived Value on Brand Loyalty with Presence and Absence of Customer Satisfaction: A Study of four Service Sectors of Pakistan (2018)Impact of Service Quality, Co…Exploring Signaling Roles of Service Providers' Reputation and Competence in Influencing Perceptions of Service Quality and Outsourcing Intentions (2018)Exploring Signaling Roles of …The power of design: How does design affect consumers’ online hotel booking? (2017)The power of design: How does…Brand portfolio coherence: Scale development and empirical demonstration (2017)Brand portfolio coherence: Sc…An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty (2017)An Integrated Framework to Un…Do luxury room amenities affect guests’ willingness to pay? (2015)Do luxury room amenities affe…An extended service recovery model: the moderating impact of temporal sequence of events (2012)An extended service recovery …Applying the Kano model and QFD to explore customers' brand contacts in the hotel business: A study of a hot spring hotel (2011)Applying the Kano model and Q…A model of product‐to‐service brand extension success factors in B2B buying contexts (2011)A model of product‐to‐service…The impact of congruence in cause marketing campaigns for service firms (2010)The impact of congruence in c…How do involvement and product knowledge affect the relationship between intangibility and perceived risk for brands and product categories? (2010)How do involvement and produc…The role of bank image for customers versus non‐customers (2009)The role of bank image for cu…Hotel Rebranding and Rescaling (2009)Hotel Rebranding and RescalingAn examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters (2008)An examination of consumer em…Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)Measuring the Involvement Construct (1985)The Effects of Product Class Knowledge on Information Search Behavior (1985)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Some antecedents and outcomes of brand love (2006)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Crime and Punishment: An Economic Approach (1968)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)Comparison of five rules for determining the number of components to retain. (1986)The Mini-IPIP Scales: Tiny-yet-effective measures of the Big Five Factors of Personality. (2006)Best Practices in Exploratory Factor Analysis: Four Recommendations for Getting the Most from Your Analysis (2009)Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)A First Course in Factor Analysis (2013)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Statistical principles in experimental design. (1962)Understanding Attitudes and Predicting Social Behavior (1980)The Elaboration Likelihood Model of Persuasion (1986)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)A Theory of Cognitive Dissonance (2017)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Evolving to a New Dominant Logic for Marketing (2003)The Evolution of Cooperation (1981)The Role of Market Forces in Assuring Contractual Performance (1981)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 1983Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement4,602 cited
  • 1973Free Competition and the Optimal Amount of Fraud3,943 cited
  • 1974Advertising as Information3,430 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1988Relation of sample size to the stability of component patterns.2,874 cited
  • 1988The Role of Involvement in Attention and Comprehension Processes2,070 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2000Cultivating Service Brand Equity1,733 cited
  • 1988The Moderating Effect of Prior Knowledge on Cue Utilization in Product Evaluations1,225 cited
  • 2014Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions1,115 cited
  • 1994Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality1,083 cited
  • 1986Consumer Learning: Advertising and the Ambiguity of Product Experience

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908 cited
  • 1990The Impact of Services versus Goods on Consumers' Assessment of Perceived Risk and Variability811 cited
  • Cited by

    • 2009The role of bank image for customers versus non‐customers149 cited
    • 2015Do luxury room amenities affect guests’ willingness to pay?125 cited
    • 2017The power of design: How does design affect consumers’ online hotel booking?101 cited
    • 2018Impact of Service Quality, Corporate Image and Perceived Value on Brand Loyalty with Presence and Absence of Customer Satisfaction: A Study of four Service Sectors of Pakistan100 cited
    • 2010How do involvement and product knowledge affect the relationship between intangibility and perceived risk for brands and product categories?91 cited
    • 2019Investigating the Effect of Employee Empathy on Service Loyalty: The Mediating Role of Trust in and Satisfaction with a Service Employee83 cited
    • 2011Applying the Kano model and QFD to explore customers' brand contacts in the hotel business: A study of a hot spring hotel74 cited
    • 2010The impact of congruence in cause marketing campaigns for service firms71 cited
    • 2020Consumer engagement behaviors: do service convenience and organizational characteristics matter?66 cited
    • 2012An extended service recovery model: the moderating impact of temporal sequence of events62 cited
    • 2018Exploring Signaling Roles of Service Providers' Reputation and Competence in Influencing Perceptions of Service Quality and Outsourcing Intentions60 cited
    • 2008An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters51 cited
    • 2011A model of product‐to‐service brand extension success factors in B2B buying contexts49 cited
    • 2017An Integrated Framework to Understand How Consumer-Perceived Ethicality Influences Consumer Hotel Brand Loyalty47 cited
    • 2017Brand portfolio coherence: Scale development and empirical demonstration47 cited
    • 2009Hotel Rebranding and Rescaling46 cited