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Demonstrations and money-back guarantees: market mechanisms to reduce uncertainty
16 references·16 citing·36 second hopsampled
Demonstrations and money-back guarantees: market mechanisms to reduce uncertainty (2001)Demonstrations and money-back guarantees:…Mental Accounting and Consumer Choice (2008)Mental Accounting and Consume…Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs (1995)Signaling Quality with a Mone…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Conceptual model of the quality perception process (1990)Conceptual model of the quali…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Effects of Product Class Knowledge on Information Search Behavior (1985)The Effects of Product Class …Mental Accounting and Consumer Choice (1985)Mental Accounting and Consume…Consumer Knowledge: Effects on Evaluation Strategies Mediating Consumer Judgments (1985)Consumer Knowledge: Effects o…Product Familiarity and Learning New Information (1984)Product Familiarity and Learn…Attitude-Behavior Consistency: The Impact of Product Trial versus Advertising (1983)Attitude-Behavior Consistency…A Model of Consumer Information Search Behavior for New Automobiles (1983)A Model of Consumer Informati…Consumer and Industrial Buying Behavior (1978)Consumer and Industrial Buyin…Free Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…Consumer Rankings of Risk Reduction Methods (1971)Consumer Rankings of Risk Red…Information and Consumer Behavior (1970)Information and Consumer Beha…Compliance without pressure: The foot-in-the-door technique. (1966)Compliance without pressure: …Product returns management: a comprehensive review and future research agenda (2021)Product returns management: a…Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer (2019)Effects of online retailer af…Why Is Price Dispersion Higher Online Than Offline? The Impact of Retailer Type and Shopping Risk on Price Dispersion. (2018)Why Is Price Dispersion Highe…Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program (2017)Pareto Improving Supply Chain…Increasing customer purchase intention through product return policies: The pivotal impacts of retailer brand familiarity and product categories (2017)Increasing customer purchase …Consumer Pseudo-Showrooming and Omni-Channel Placement Strategies1 (2017)Consumer Pseudo-Showrooming a…Compete in Price or Service?—A Study of Personalized Pricing and Money Back Guarantees (2017)Compete in Price or Service?—…Satisfied and unwilling: Exploring cognitive and situational resistance to innovations (2016)Satisfied and unwilling: Expl…An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China (2015)An Empirical Study of Perceiv…Understanding Money-Back Guarantees: Cognitive, Affective, and Behavioral Outcomes (2011)Understanding Money-Back Guar…Fraudulent consumer returns: exploiting retailers' return policies (2010)Fraudulent consumer returns: …Canʼt Get No Satisfaction? Will Pay for Performance Help? (2010)Canʼt Get No Satisfaction? Wi…An exploratory inquiry into destination risk perceptions and risk reduction strategies of first time vs. repeat visitors to a highly volatile destination (2010)An exploratory inquiry into d…Adoption Versus Adaptation, with Emphasis on Climate Change (2010)Adoption Versus Adaptation, w…Willingness to Pay, Compensating Variation, and the Cost of Commitment (2004)Willingness to Pay, Compensat…Valuation and management of money-back guarantee options (2002)Valuation and management of m…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)An Information Processing Theory of Consumer Choice (1979)Seeking the Ideal Form: Product Design and Consumer Response (1995)Constructive Consumer Choice Processes (1998)Prospect Theory: An Analysis of Decision under Risk (1979)The Framing of Decisions and the Psychology of Choice (1981)Are Investors Reluctant to Realize Their Losses? (1998)Time Discounting and Time Preference: A Critical Review (2002)A perspective on judgment and choice: Mapping bounded rationality. (2003)A study of normative and informational social influences upon individual judgment. (1955)Cognitive consequences of forced compliance. (1959)EFFECTS OF GROUP PRESSURE UPON THE MODIFICATION AND DISTORTION OF JUDGMENTS (1961)CURRENT RESEARCH IN SOCIAL PSYCHOLOGY (1996)Moral credentials and the expression of prejudice. (2001)A Literature Review of Empirical Studies of Philanthropy (2010)Consumer patronage and risk perceptions in Internet shopping (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Dimensions of Consumer Expertise (1987)A Continuum of Impression Formation, from Category-Based to Individuating Processes: Influences of Information and Motivation on Attention and Interpretation (1990)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)The Evolution of Cooperation (1981)The Role of Market Forces in Assuring Contractual Performance (1981)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)Instructional manipulation checks: Detecting satisficing to increase statistical power (2009)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1970Information and Consumer Behavior5,796 cited
  • 1985Mental Accounting and Consumer Choice4,875 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1973Free Competition and the Optimal Amount of Fraud3,943 cited
  • 2008Mental Accounting and Consumer Choice3,415 cited
  • 1985The Effects of Product Class Knowledge on Information Search Behavior1,994 cited
  • 1966Compliance without pressure: The foot-in-the-door technique.1,636 cited
  • 1971Consumer Rankings of Risk Reduction Methods1,407 cited
  • 1985Consumer Knowledge: Effects on Evaluation Strategies Mediating Consumer Judgments1,106 cited
  • 1984Product Familiarity and Learning New Information922 cited
  • 1983A Model of Consumer Information Search Behavior for New Automobiles717 cited
  • 1990Conceptual model of the quality perception process689 cited
  • 1978Consumer and Industrial Buying Behavior607 cited
  • 1983Attitude-Behavior Consistency: The Impact of Product Trial versus Advertising563 cited

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1995
Signaling Quality with a Money-Back Guarantee: The Role of Transaction Costs
442 cited

Cited by

  • 2010An exploratory inquiry into destination risk perceptions and risk reduction strategies of first time vs. repeat visitors to a highly volatile destination460 cited
  • 2010Adoption Versus Adaptation, with Emphasis on Climate Change185 cited
  • 2019Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer144 cited
  • 2017Consumer Pseudo-Showrooming and Omni-Channel Placement Strategies1125 cited
  • 2010Canʼt Get No Satisfaction? Will Pay for Performance Help?124 cited
  • 2011Understanding Money-Back Guarantees: Cognitive, Affective, and Behavioral Outcomes122 cited
  • 2021Product returns management: a comprehensive review and future research agenda122 cited
  • 2004Willingness to Pay, Compensating Variation, and the Cost of Commitment108 cited
  • 2015An Empirical Study of Perceived Factors Affecting Customer Satisfaction to Re-Purchase Intention in Online Stores in China107 cited
  • 2016Satisfied and unwilling: Exploring cognitive and situational resistance to innovations107 cited
  • 2017Pareto Improving Supply Chain Coordination Under a Money-Back Guarantee Service Program90 cited
  • 2018Why Is Price Dispersion Higher Online Than Offline? The Impact of Retailer Type and Shopping Risk on Price Dispersion.89 cited
  • 2002Valuation and management of money-back guarantee options87 cited
  • 2017Compete in Price or Service?—A Study of Personalized Pricing and Money Back Guarantees81 cited
  • 2010Fraudulent consumer returns: exploiting retailers' return policies80 cited
  • 2017Increasing customer purchase intention through product return policies: The pivotal impacts of retailer brand familiarity and product categories79 cited