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The effects of customer focus on new product performance
16 references·0 citing·31 second hop
The effects of customer focus on new product performance (2013)The effects of customer focus on new prod…The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment (2000)The Strategy-Focused Organiza…Putting the Balanced Scorecard to Work (1998)Putting the Balanced Scorecar…The balanced scorecard: Translating strategy into action (1997)The balanced scorecard: Trans…Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …The Impact of Quality Management Practices on Performance and Competitive Advantage (1995)The Impact of Quality Managem…Market orientation, customer value, and superior performance (1994)Market orientation, customer …The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The rediscovery of the marketing concept (1988)The rediscovery of the market…What is total quality control the japanese way (1985)What is total quality control…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Marketing Management: Analysis, Planning and Control (1973)Marketing Management: Analysi…Quality planning and analysis (1970)Quality planning and analysisBroadening the Concept of Marketing (1969)Broadening the Concept of Mar…Broadening the Concept of Marketing (1969)Broadening the Concept of Mar…Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Total quality management as competitive advantage: A review and empirical study (1995)A pedagogy of Multiliteracies Designing Social Futures (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Performance measurement system design (1995)Management control systems and strategy: A critical review (1997)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Management control systems as a package—Opportunities, challenges and research directions (2008)The design and use of performance management systems: An extended framework for analysis (2009)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)A Strategic Framework for Customer Relationship Management (2005)Measuring Organizational Performance: Towards Methodological Best Practice (2009)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1997The balanced scorecard: Translating strategy into action8,199 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 2000The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment2,603 cited
  • 1973Marketing Management: Analysis, Planning and Control2,439 cited
  • 1998Putting the Balanced Scorecard to Work2,180 cited
  • 1985What is total quality control the japanese way1,816 cited
  • 1969Broadening the Concept of Marketing1,762 cited
  • 1995The Impact of Quality Management Practices on Performance and Competitive Advantage1,311 cited
  • 1969Broadening the Concept of Marketing1,048 cited
  • 1970Quality planning and analysis896 cited
  • 1994Market orientation, customer value, and superior performance838 cited

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1988
The rediscovery of the marketing concept
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