SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Technology Fears
15 references·1 citing·50 second hop
Technology Fears (2010)Technology FearsMIDDLE-EAST.COM: Diffusion of the Internet and Online Shopping in Jordan and Turkey (2006)MIDDLE-EAST.COM: Diffusion of…The four Cs of customer loyalty (2005)The four Cs of customer loyal…The effects of soft and hard service attributes on loyalty: the mediating role of trust (2005)The effects of soft and hard …How to retain online customers (2004)How to retain online customersFactors influencing consumer perceptions of brand trust online (2004)Factors influencing consumer …ERP in China (2004)ERP in ChinaService quality and customer loyalty perspectives on two levels of retail relationships (2003)Service quality and customer …Internal and external factors which affect customer loyalty (2003)Internal and external factors…Service quality in call centres: implications for customer loyalty (2002)Service quality in call centr…The relationship between customer loyalty and customer satisfaction (2001)The relationship between cust…Brand trust in the context of consumer loyalty (2001)Brand trust in the context of…An examination of the relationship between service quality, customer satisfaction, and store loyalty (2000)An examination of the relatio…Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive (1996)Customer Service on the Inter…Marketing Management and Information Technology (1995)Marketing Management and Info…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The coronavirus' effects on consumer behavior and supermarket activities: insights from Greece and Sweden (2020)The coronavirus' effects on c…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Marketing management: analysis. planning. implementation and control (2000)An Examination of Moderator Effects in the Four-Stage Loyalty Model (2006)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior (2012)Enhancing consumer–brand relationships on restaurant Facebook fan pages: Maximizing consumer benefits and increasing active participation (2013)Generating brand awareness in Online Social Networks (2015)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)An Integrative Model Of Organizational Trust (1995)The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)Relationship quality as a predictor of B2B customer loyalty (2006)The Process of Customer Engagement: A Conceptual Framework (2008)Good to Great (2001)Service Convenience, Customer Satisfaction, and Customer Loyalty: Study of Indian Commercial Banks (2013)Modelling strategic management for the development of competitive advantage, based on technology (2014)Brand interactions and social media: Enhancing user loyalty through social networking sites (2016)Measuring Service Quality: A Reexamination and Extension (1992)The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider (2004)Customer experience – a review and research agenda (2017)The influence of e-banking service quality on customer loyalty (2019)CULTURAL FITS AND MISFITS: IS ERP A UNIVERSAL SOLUTION?Enterprise resource planning: cultural fits and misfits (2000)Journal Management Systems (2002)Implementation of enterprise resource planning in China (2006)An assessment of package–organisation misalignment: institutional and ontological structures (2007)Unpacking the effect of IT capability on the performance of export‐focused SMEs: a report from China (2008)The Effect of a Market Orientation on Business Profitability (1990)Call centre management: is service quality a priority? (2001)Customer satisfaction and service quality measurement in Indian call centres (2008)Explaining why employee‐customer orientation influences customers' perceptions of the service encounter (2013)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Customer satisfaction and loyalty: start with the product, culminate with the brand (2008)Impacts of perceived brand relationship orientation on attitudinal loyalty (2012)The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry (2013)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Service management and marketing: managing the moments of truth in service competition (1990)Zero defections: quality comes to services. (1990)Customer Loyalty in E-Commerce (2002)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)
this work references cited by second hop

References

  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2001Brand trust in the context of consumer loyalty1,340 cited
  • 2001The relationship between customer loyalty and customer satisfaction1,290 cited
  • 2000An examination of the relationship between service quality, customer satisfaction, and store loyalty833 cited
  • 2004Factors influencing consumer perceptions of brand trust online445 cited
  • 2003Service quality and customer loyalty perspectives on two levels of retail relationships407 cited
  • 2005The four Cs of customer loyalty206 cited
  • 2004ERP in China123 cited
  • 2002Service quality in call centres: implications for customer loyalty112 cited
  • 2003Internal and external factors which affect customer loyalty105 cited
  • 2005The effects of soft and hard service attributes on loyalty: the mediating role of trust94 cited
  • 2004How to retain online customers78 cited
  • 1996Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive61 cited
  • 1995Marketing Management and Information Technology28 cited
  • 2006MIDDLE-EAST.COM: Diffusion of the Internet and Online Shopping in Jordan and Turkey

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

25 cited

Cited by

  • 2020The coronavirus' effects on consumer behavior and supermarket activities: insights from Greece and Sweden60 cited