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Towards service‐oriented organisational culture in manufacturing companies
16 references·9 citing·36 second hop
Towards service‐oriented organisational culture in manufacturing companies (2012)Towards service‐oriented organisational c…Learning by Expanding (2014)Learning by ExpandingBuilding theories from case study research (2009)Building theories from case s…The Future of Management (2008)The Future of ManagementService logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Identifying service strategies in product manufacturing companies by exploring environment–strategy configurations (2008)Identifying service strategie…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Managing the co-creation of value (2007)Managing the co-creation of v…Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…A manufacturer becoming service provider – challenges and a paradox (2005)A manufacturer becoming servi…Managing the transition from products to services (2003)Managing the transition from …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The relationship between qualitative and quantitative research: paradigm loyalty versus methodological eclecticism (2002)The relationship between qual…Service strategies within the manufacturing sector: benefits, costs and partnership (2001)Service strategies within the…Key Concepts for New Service Development (1996)Key Concepts for New Service …Building Theories from Case Study Research (1989)Building Theories from Case S…The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)The Customer Contact Approach…Cultural change in servitization – a conceptual review and framework (2024)Cultural change in servitizat…Servitisation through structural adaptation (2021)Servitisation through structu…Perceived cultural enablers and inhibitors of the organizational transformation towards PSS (2019)Perceived cultural enablers a…Promoting logistics performance in Vietnam-based manufacturing firms (2018)Promoting logistics performan…Towards value-driven strategies in pricing IT solutions (2017)Towards value-driven strategi…Organizational Transformation Towards Product-service Systems – Empirical Evidence in Managing the Behavioral Transformation Process (2016)Organizational Transformation…Improvisation as a Prerequisite for the Dynamic Interplay of Production and Service in PSS: Insights of an Organizational Design Principle and a Game-based Learning Approach (2015)Improvisation as a Prerequisi…Change of Culture or Culture of Change? Introducing a Path-agency-culture (PAC) Framework to Servitization Research (2015)Change of Culture or Culture …Enhancing service innovation in a business-to-business context (2014)Enhancing service innovation …Thought and language (1962)Mind in Society: The Development of Higher Psychological Processes (1978)The Reflective Practitioner: How Professionals Think in Action (1985)Expansive Learning at Work: Toward an activity theoretical reconceptualization (2001)Studies of expansive learning: Foundations, findings and future challenges (2010)Boundary Crossing and Boundary Objects (2011)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)What Is Total Quality Control (1985)Marketing management: analysis. planning. implementation and control (2000)Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance (2013)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Servitization: revisiting the state-of-the-art and research priorities (2017)The reflective practitioner: How professionals think in action (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)The servitization of manufacturing (2009)Service-dominant logic: reactions, reflections and refinements (2006)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)The sources of management innovation: When firms introduce new management practices (2009)Closing the Marketing Capabilities Gap (2011)Organizational innovation as an enabler of technological innovation capabilities and firm performance (2012)Theory Building From Cases: Opportunities And Challenges (2007)The qualitative research interview (2011)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Seeking Qualitative Rigor in Inductive Research (2012)
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References

  • 1989Building Theories from Case Study Research17,437 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2009Building theories from case study research11,299 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2014Learning by Expanding4,988 cited
  • 2007Managing the co-creation of value3,467 cited
  • 2003Managing the transition from products to services2,328 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies995 cited
  • 2008The Future of Management854 cited
  • 1996Key Concepts for New Service Development781 cited
  • 2001Service strategies within the manufacturing sector: benefits, costs and partnership602 cited
  • 1981The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions602 cited
  • 2005A manufacturer becoming service provider – challenges and a paradox571 cited
  • 2008Identifying service strategies in product manufacturing companies by exploring environment–strategy configurations337 cited
  • 2002

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The relationship between qualitative and quantitative research: paradigm loyalty versus methodological eclecticism
291 cited

Cited by

  • 2021Servitisation through structural adaptation24 cited
  • 2016Organizational Transformation Towards Product-service Systems – Empirical Evidence in Managing the Behavioral Transformation Process23 cited
  • 2018Promoting logistics performance in Vietnam-based manufacturing firms15 cited
  • 2015Improvisation as a Prerequisite for the Dynamic Interplay of Production and Service in PSS: Insights of an Organizational Design Principle and a Game-based Learning Approach12 cited
  • 2017Towards value-driven strategies in pricing IT solutions12 cited
  • 2015Change of Culture or Culture of Change? Introducing a Path-agency-culture (PAC) Framework to Servitization Research11 cited
  • 2024Cultural change in servitization – a conceptual review and framework10 cited
  • 2019Perceived cultural enablers and inhibitors of the organizational transformation towards PSS9 cited
  • 2014Enhancing service innovation in a business-to-business context8 cited