Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Islamic Bank Service Quality and Trust: Study on Islamic Bank in Makassar Indonesia

16 references·16 citing·39 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

2006Prosedur Penelitian Suatu Pendekatan Praktik21,948 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1995An Integrative Model Of Organizational Trust15,026 cited
1995An Integrative Model of Organizational Trust10,705 cited
1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
2002Manajemen Pemasaran 22,715 cited
1996A measure of service quality for retail stores: Scale development and validation1,921 cited
2004An overview of online trust: Concepts, elements, and implications982 cited
2002The relationship between service quality and customer satisfaction – a factor specific approach897 cited
2004Comfort your online customer: quality, trust and loyalty on the internet872 cited
2000The determinants of perceived service quality and its relationship with satisfaction783 cited
2010The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings685 cited
2001

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study

650 cited

2002Determinants of trust in a service provider: the moderating role of length of relationship541 cited

Cited by

2020Exploring the Relationship between Customer Loyalty and Financial Performance of Banks: Customer Open Innovation Perspective80 cited
2019What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia73 cited
2018Perceived overall service quality and customer satisfaction65 cited
2020The effects of CARTER model on attitudinal loyalty in Islamic banks50 cited
2021Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction50 cited
2021Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers31 cited
2020Impacts of activity-based costing on organizational performance: evidence from Thailand30 cited
2014Service Quality Dimensions of Islamic banks: A Scale Development Approach29 cited
2018What do we know about business process management training? Current status of related research and a way forward28 cited
2017Pengaruh Kualitas Layanan Perbankan Terhadap Kepuasan dan Loyalitas Nasabah Bank Syariah XYZ di Jakarta28 cited
2022Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model28 cited
2021Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh21 cited
2021Influence of Service Quality Dimensions of Islamic Banks on Customer Satisfaction and Their Impact on Customer Loyalty18 cited
2019The effects of trust mediator and education level moderator on adoption of Islamic banking system in Tajikistan16 cited
2021Islamic Banking Service Innovation in Customer Co-Creation: Its Impact on Customer Trust, Satisfaction, and Loyalty14 cited
2024Nurturing trust in Islamic banking within the metaverse for market success14 cited