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Silenced and Invisible: The Work‐experience of Room‐attendants in Norwegian Hotels
16 references·16 citing·33 second hopsampled
Silenced and Invisible: The Work‐experience of Room‐attendants in Norwegian Hotels (2009)Silenced and Invisible: The Work‐experien…The Presentation of Self in Everyday Life (2023)The Presentation of Self in E…Strategic human resource management (2015)Strategic human resource mana…Destructive leadership behaviour: A definition and conceptual model (2007)Destructive leadership behavi…TOWARD A GREATER UNDERSTANDING OF HOW DISSATISFACTION DRIVES EMPLOYEE TURNOVER. (2001)TOWARD A GREATER UNDERSTANDIN…Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Customer loyalty in the hotel…The Handbook for Focus Group Research (1998)The Handbook for Focus Group …The Focus Group Guidebook (1998)The Focus Group GuidebookOrganizational Learning: A Theory of Action Perspective (1997)Organizational Learning: A Th…InterViews: An introduction to qualitative research interviewing (1997)InterViews: An introduction t…The Handbook for Focus Group Research (1994)The Handbook for Focus Group …Human Resource Systems and Sustained Competitive Advantage: A Competency-Based Perspective (1994)Human Resource Systems and Su…Real World Research: A Resource for Social Scientists and Practitioner-Researchers (1993)Real World Research: A Resour…The Long Interview (1988)The Long InterviewThe Managed Heart: Commercialization of Human Feeling (1985)The Managed Heart: Commercial…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…The Presentation of Self in Everyday Life. 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References

  • 1956The Presentation of Self in Everyday Life.25,991 cited
  • 2023The Presentation of Self in Everyday Life17,564 cited
  • 1997Organizational Learning: A Theory of Action Perspective11,107 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1997InterViews: An introduction to qualitative research interviewing7,238 cited
  • 1993Real World Research: A Resource for Social Scientists and Practitioner-Researchers6,223 cited
  • 1988The Long Interview5,219 cited
  • 2015Strategic human resource management3,437 cited
  • 1985The Managed Heart: Commercialization of Human Feeling3,352 cited
  • 1994Human Resource Systems and Sustained Competitive Advantage: A Competency-Based Perspective2,149 cited
  • 1998The Focus Group Guidebook1,809 cited
  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
  • 2007Destructive leadership behaviour: A definition and conceptual model1,068 cited
  • 2001TOWARD A GREATER UNDERSTANDING OF HOW DISSATISFACTION DRIVES EMPLOYEE TURNOVER.623 cited
  • 1994The Handbook for Focus Group Research495 cited
  • 1998

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The Handbook for Focus Group Research
477 cited

Cited by

  • 2014Sexual Harassment of Women Working as Room Attendants within 5‐Star Hotels133 cited
  • 2019Deviance, deviant behaviour and hospitality management: Sources, forms and drivers132 cited
  • 2014The Effects of Transformational Leadership and Perceived Creativity on Innovation Behavior in the Hospitality Industry102 cited
  • 2014Determinants and effects of employee’s creative self-efficacy on innovative activities101 cited
  • 2008The role of trust in employee‐manager relationship96 cited
  • 2011What are the Drivers for Innovative Behavior in Frontline Jobs? A Study of the Hospitality Industry in Norway84 cited
  • 2021High-performance work practices do much, but H.E.R.O does more: an empirical investigation of employees' innovative behavior from the hospitality industry78 cited
  • 2011Voice behavior and performance ratings: The role of political skill73 cited
  • 2022Occupational stigma and career commitment: Testing mediation and moderation effects of occupational self-esteem55 cited
  • 2013‘The lowest rung’: Women room attendants’ perceptions of five star hotels’ operational hierarchies’50 cited
  • 2021No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping42 cited
  • 2020Realizing dignity in housekeeping work: Evidence of five star hotels29 cited
  • 2020The organizational inclusion turn and its exclusion of low-wage labor29 cited
  • 2018Branded restaurants employees’ personal motivation, flow and commitment29 cited
  • 2011Antecedents and effects of employees' feelings of joy on employees' innovative behaviour27 cited
  • 2021Diversity training: where are we, and where should we be heading? A systematic literature review25 cited