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Why e-Service Development is Different: A Literature Review
16 references·1 citing·48 second hop
Why e-Service Development is Different: A Literature Review (2010)Why e-Service Development is Different: A…4 What Is Web 2.0? Design Patterns and Business Models for the Next Generation of Software (2012)4 What Is Web 2.0? Design Pat…Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies (2005)Innovation in the service sec…Information systems outsourcing (2004)Information systems outsourci…E-S-QUAL (2004)E-S-QUALService Management: Operations, Strategy, Information Technology (2003)Service Management: Operation…Service engineering—methodical development of new service products (2003)Service engineering—methodica…\nOrganizing Successful New Service Development. A literature review (2003)\nOrganizing Successful New S…New service development: areas for exploitation and exploration (2002)New service development: area…Strategy and the Internet. (2001)Strategy and the Internet.Innovative versus incremental new business services: Different keys for achieving success (2001)Innovative versus incremental…Blown to Bits: How the New Economics of Information Transforms Strategy (1999)Blown to Bits: How the New Ec…The emerging role of electronic marketplaces on the Internet (1998)The emerging role of electron…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…Innovation in services (1997)Innovation in servicesKey Concepts for New Service Development (1996)Key Concepts for New Service …Interactive innovation in financial and business services: The vanguard of the service revolution (1993)Interactive innovation in fin…Interaktionsqualität in digitalen B2B-Service-Encountern – Begriff, Relevanz und Einflussfaktoren (2017)Interaktionsqualität in digit…Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)11 Evidence in Management and Organizational Science: Assembling the Field’s Full Weight of Scientific Knowledge Through Syntheses (2008)\nThe use of partial least squares path modeling in international marketing (2009)The use of partial least squares path modeling in international marketing (2009)Increasing returns and the new world of business. (1996)An Exploratory Study of the Emerging Role of Electronic Intermediaries (1997)Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Frictionless Commerce? A Comparison of Internet and Conventional Retailers (2000)Building Effective Online Marketplaces with Institution-Based Trust (2004)An Evolutionary Theory of Economic Change. (1983)Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)Innovation management measurement: A review (2006)National Systems of Innovation (2010)Environmental innovation and R&D cooperation: Empirical evidence from Spanish manufacturing firms (2011)Innovation indicators throughout the innovation process: An extensive literature analysis (2018)Organizational Learning: A Theory of Action Perspective (1997)Who co-operates for innovation, and why (2002)The Theory of Economic Development (2003)Management Innovation (2008)A review of innovation research in tourism (2009)Service management and marketing: managing the moments of truth in service competition (1990)Determinants of New Product Performance: A Review and Meta‐Analysis (1994)Marketing management: analysis. planning. implementation and control (2000)Service Blueprinting: A Practical Technique for Service Innovation (2008)Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco (2013)Relationship between innovation capability, innovation type, and firm performance (2017)Designing services that deliver (1984)Service Positioning through Structural Change (1987)Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services (1992)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Service Innovation: A Service-Dominant Logic Perspective1 (2015)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry (2005)The power of business models (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)The Theory and Practice of Online Learning (2008)Social Media: Defining, Developing, and Divining (2015)The Platformization of the Web: Making Web Data Platform Ready (2015)Service portraits in service research: a critical review (2005)A research manifesto for services science (2006)Foundations and Implications of a Proposed Unified Services Theory (2006)
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References

  • 20124 What Is Web 2.0? Design Patterns and Business Models for the Next Generation of Software5,601 cited
  • 2004E-S-QUAL4,763 cited
  • 2001Strategy and the Internet.3,761 cited
  • 1997Innovation in services1,798 cited
  • 2004Information systems outsourcing1,381 cited
  • 1998The emerging role of electronic marketplaces on the Internet1,379 cited
  • 2003Service Management: Operations, Strategy, Information Technology1,086 cited
  • 2005Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies860 cited
  • 1996Key Concepts for New Service Development781 cited
  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • 2001Innovative versus incremental new business services: Different keys for achieving success673 cited
  • 2002New service development: areas for exploitation and exploration659 cited
  • 1999Blown to Bits: How the New Economics of Information Transforms Strategy603 cited
  • 2003Service engineering—methodical development of new service products474 cited
  • 2003\nOrganizing Successful New Service Development. A literature review421 cited

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  • 1993Interactive innovation in financial and business services: The vanguard of the service revolution409 cited
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    • 2017Interaktionsqualität in digitalen B2B-Service-Encountern – Begriff, Relevanz und Einflussfaktoren5 cited