References

No references inside the corpus for this window.

Cited by

• 2008COMPETENCIAS DIRECTIVAS EN ESCENARIOS GLOBALES170 cited
• 2000Business excellence through customer satisfaction147 cited
• 2002The relationship between management's perception of total quality service and customer perceptions of service quality141 cited
• 2000The structural impact of total quality management on financial performance relative to competitors through customer satisfaction: A study of Malaysian manufacturing companies133 cited
• 1999Business Excellence model for supply chain management129 cited
• 2010Effects of corporate social responsibility on consumer retention in the cellular industry of Pakistan126 cited
• 2003Using the six-sigma metric to measure and improve the performance of a supply chain122 cited
• 2009Self‐assessment of TQM practices: a case analysis116 cited
• 2001Kanji's Business Scorecard116 cited
• 2017Development of an integrated performance measurement framework for lean organizations110 cited
• 2007Critical Factors and Benefits in the Implementation of Customer Relationship Management106 cited
• 2003An empirical study of critical factors of TQM in Palestinian organizations102 cited
• 2005Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management101 cited