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A systemic framework for supporting cross-disciplinary efforts in services research
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A systemic framework for supporting cross-disciplinary efforts in services research (2010)A systemic framework for supporting cross…ON THE CONSTRUCTION OF A SOCIAL REALITY (2018)ON THE CONSTRUCTION OF A SOCI…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…State-of-the-art in product-service systems (2007)State-of-the-art in product-s…Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Eight types of product–servic…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Clarifying the concept of product–service system (2002)Clarifying the concept of pro…The Construction of Social Reality. (1996)The Construction of Social Re…Darwin's dangerous idea : evolution and the meanings of life (1995)Darwin's dangerous idea : evo…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…The Constitution of Society. (1988)The Constitution of Society.Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Reflective Practitioner: How Professionals Think in Action (1985)The Reflective Practitioner: …Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…The reflective practitioner: How professionals think in action (1984)The reflective practitioner: …Classifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Towards a Service System Ontology for Service Science (2011)Towards a Service System Onto…Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)From value chain to value constellation: designing interactive strategy. (1993)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing (1999)Knowledge and Organization: A Social-Practice Perspective (2001)Managing the co-creation of value (2007)International Norm Dynamics and Political Change (1998)The Institutional Dynamics of International Political Orders (1998)Ontological Security in World Politics: State Identity and the Security Dilemma (2006)Exploring the financial consequences of the servitization of manufacturing (2008)The servitization of manufacturing (2009)Industrial Product-Service Systems—IPS 2 (2010)Notes on the theory of the actor-network: Ordering, strategy, and heterogeneity (1992)Interpretive case studies in IS research: nature and method (1995)The Nature of Theory in Information Systems1 (2006)Teaching For Quality Learning At University (1999)Design science in information systems research (2004)Learning by Expanding (2014)
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References

  • 1985The Reflective Practitioner: How Professionals Think in Action21,268 cited
  • 1984The reflective practitioner: How professionals think in action19,752 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1988The Constitution of Society.8,828 cited
  • 2018ON THE CONSTRUCTION OF A SOCIAL REALITY4,788 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2004Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet2,458 cited
  • 2002Clarifying the concept of product–service system2,168 cited
  • 1995Darwin's dangerous idea : evolution and the meanings of life1,998 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 2007State-of-the-art in product-service systems

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1,978 cited
  • 1996The Construction of Social Reality.1,757 cited
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    • 2011Towards a Service System Ontology for Service Science14 cited