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Accounting for Temporality in Servicescape Effects on Consumers' Service Evaluations
16 references·2 citing·31 second hop
Accounting for Temporality in Servicescape Effects on Consumers' Service Evaluations (2004)Accounting for Temporality in Servicescap…The Motivation to Work (2017)The Motivation to WorkEvaluating a servicescape: the effect of cognition and emotion (2004)Evaluating a servicescape: th…Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events (2002)Investigating the role of the…The McDonaldization of Society (2001)The McDonaldization of SocietyService Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Customer response to intangible and tangible service factors (1999)Customer response to intangib…The role of employee effort in satisfaction with service transactions (1995)The role of employee effort i…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Marketing Services: Competing Through Quality (1992)Marketing Services: Competing…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Handbook of environmental psychology (1987)Handbook of environmental psy…Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…In-flight physical surroundings: quality, satisfaction, and traveller loyalty in the emerging low-cost flight market (2014)In-flight physical surroundin…The moderating role of nationality on the satisfaction loyalty link: evidence from the tourism industry (2013)The moderating role of nation…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)A circumplex model of affect. (1980)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Factors influencing destination image (2004)Event tourism: Definition, evolution, and research (2007)Place attachment: How far have we come in the last 40 years? (2010)Workplace spirituality and employee work attitudes (2003)Positive Psychology in Clinical Practice (2004)Media, Tasks, and Communication Processes: A Theory of Media Synchronicity1 (2008)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Evolving to a New Dominant Logic for Marketing (2003)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2017The Motivation to Work5,564 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1987Handbook of environmental psychology2,979 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 2001The McDonaldization of Society1,665 cited
  • 1995The role of employee effort in satisfaction with service transactions618 cited
  • 2002Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events590 cited
  • 1999Customer response to intangible and tangible service factors

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564 cited
  • 2004Evaluating a servicescape: the effect of cognition and emotion500 cited
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    • 2014In-flight physical surroundings: quality, satisfaction, and traveller loyalty in the emerging low-cost flight market45 cited
    • 2013The moderating role of nationality on the satisfaction loyalty link: evidence from the tourism industry38 cited