Cited by

• 2013Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions431 cited
• 2019Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status280 cited
• 2013Replicating, validating, and reducing the length of the consumer perceived value scale195 cited
• 2013How reputation creates loyalty in the restaurant sector178 cited
• 2012Corporate Brand Image and Customer Satisfaction on Loyalty: An Empirical Study of Starbucks Coffee in Taiwan171 cited
• 2017What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain157 cited
• 2015Customer perceived value—Conceptualization and avenues for future research155 cited
• 2009Value, satisfaction, loyalty and retention in professional services153 cited
• 2017Identifying the effects of perceived values of mobile banking applications on customers148 cited
• 2018The interrelationships between relationship marketing constructs and customer engagement dimensions142 cited
• 2019Customer centricity in mobile banking: a customer experience perspective114 cited
• 2021Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services114 cited
• 2011The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination111 cited
• 2021Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy109 cited
• 2018The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty107 cited
• 2015Exploring mobile application customer loyalty: The moderating effect of use contexts107 cited