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Validating the search, experience, and credence product classification framework
16 references·16 citing·37 second hopsampled
Validating the search, experience, and credence product classification framework (2009)Validating the search, experience, and cr…Relationship of Type of Product, Shopping Orientations, and Demographics with Preference for Shopping on the Internet (2003)Relationship of Type of Produ…Consumer patronage and risk perceptions in Internet shopping (2003)Consumer patronage and risk p…Consumer need for tactile input (2003)Consumer need for tactile inp…The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries (2001)The Global Internet Shopper: …On risk, convenience, and Internet shopping behavior (2000)On risk, convenience, and Int…Factors influencing the types of products and services purchased over the Internet (2000)Factors influencing the types…Shopping Motives for Mail Catalog Shopping (1999)Shopping Motives for Mail Cat…An examination of perceived risk, information search and behavioral intentions in search, experience and credence services (1999)An examination of perceived r…Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Consumer Reactions to Electro…Advertising as Information (1974)Advertising as InformationFree Competition and the Optimal Amount of Fraud (1973)Free Competition and the Opti…The Components of Perceived Risk (1972)The Components of Perceived R…Consumer Rankings of Risk Reduction Methods (1971)Consumer Rankings of Risk Red…Information and Consumer Behavior (1970)Information and Consumer Beha…Consumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…Relation of Consumers' Buying Habits to Marketing Methods (1923)Relation of Consumers' Buying…Understanding impulse buying in short video live E-commerce: The perspective of consumer vulnerability and product type (2024)Understanding impulse buying …Mining the text of online consumer reviews to analyze brand image and brand positioning (2022)Mining the text of online con…Exploring the factors influencing consumer engagement behavior regarding short-form video advertising: A big data perspective (2022)Exploring the factors influen…Relating the role of green self‐concepts and identity on green purchasing behaviour: An empirical analysis (2020)Relating the role of green se…Helpfulness of online reviews: Examining review informativeness and classification thresholds by search products and experience products (2019)Helpfulness of online reviews…Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters (2019)Beyond valence: a meta-analys…App Adoption: The Effect on Purchasing of Customers who have Used a Mobile Website Previously (2019)App Adoption: The Effect on P…Understanding the determinants of online review helpfulness: A meta-analytic investigation (2017)Understanding the determinant…A contextual perspective on consumers' perceived usefulness: The case of mobile online shopping (2017)A contextual perspective on c…Message framing and individual traits in adopting innovative, sustainable products (ISPs): Evidence from biofuel adoption (2016)Message framing and individua…Will video be the next generation of e-commerce product reviews? Presentation format and the role of product type (2015)Will video be the next genera…Influences of gender and product type on online purchasing (2015)Influences of gender and prod…Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality (2015)Helpfulness of user-generated…Green purchase intentions: An exploratory study of the Taiwanese electric motorcycle market (2014)Green purchase intentions: An…Trust during retail encounters: A touchy proposition (2013)Trust during retail encounter…A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty (2013)A good deal online: The Impac…Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The theory of planned behavior (1991)Exploring the factors associated with Web site success in the context of electronic commerce (2000)Enticing online consumers: an extended technology acceptance perspective (2002)Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Perceived ‘usefulness’ of online consumer reviews: An exploratory investigation across three services categories (2012)A stage to engage: Social media use and corporate reputation (2014)Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens (2017)A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)Consumer perceived risk: conceptualisations and models (1999)The role of perceived risk in the quality-value relationship: A study in a retail environment (1999)Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Forty-five years of Journal of Business Research: A bibliometric analysis (2019)Crime and Punishment: An Economic Approach (1968)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Consumer behavior and marketing action (1981)The Effects of Product Class Knowledge on Information Search Behavior (1985)Dimensions of Consumer Expertise (1987)Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Inexperience and experience with online stores: the importance of TAM and trust (2003)Perceived risk: The concept and its measurement (1986)Risk Perceptions and Pleasure Travel: An Exploratory Analysis (1992)Risk, uncertainty and the theory of planned behavior: A tourism example (2009)Predicting e-services adoption: a perceived risk facets perspective (2003)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Evolution of Cooperation (1981)The Role of Market Forces in Assuring Contractual Performance (1981)Evaluating the Potential of Interactive Media through a New Lens: Search versus Experience Goods (1998)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)
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References

  • 1970Information and Consumer Behavior5,796 cited
  • 1973Free Competition and the Optimal Amount of Fraud3,943 cited
  • 1974Advertising as Information3,430 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • 1996Consumer Reactions to Electronic Shopping on the World Wide Web1,603 cited
  • 2003Consumer patronage and risk perceptions in Internet shopping1,412 cited
  • 1971Consumer Rankings of Risk Reduction Methods1,407 cited
  • 1972The Components of Perceived Risk1,253 cited
  • 2000On risk, convenience, and Internet shopping behavior1,089 cited
  • 1999An examination of perceived risk, information search and behavioral intentions in search, experience and credence services507 cited
  • 1923Relation of Consumers' Buying Habits to Marketing Methods500 cited
  • 2003Consumer need for tactile input386 cited
  • 2001The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries347 cited
  • 2000Factors influencing the types of products and services purchased over the Internet279 cited
  • 2003Relationship of Type of Product, Shopping Orientations, and Demographics with Preference for Shopping on the Internet254 cited

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  • 1999Shopping Motives for Mail Catalog Shopping228 cited
  • Cited by

    • 2017Understanding the determinants of online review helpfulness: A meta-analytic investigation473 cited
    • 2015Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality232 cited
    • 2019Helpfulness of online reviews: Examining review informativeness and classification thresholds by search products and experience products228 cited
    • 2015Influences of gender and product type on online purchasing204 cited
    • 2015Will video be the next generation of e-commerce product reviews? Presentation format and the role of product type199 cited
    • 2022Exploring the factors influencing consumer engagement behavior regarding short-form video advertising: A big data perspective194 cited
    • 2020Relating the role of green self‐concepts and identity on green purchasing behaviour: An empirical analysis180 cited
    • 2014Green purchase intentions: An exploratory study of the Taiwanese electric motorcycle market173 cited
    • 2022Mining the text of online consumer reviews to analyze brand image and brand positioning146 cited
    • 2019Beyond valence: a meta-analysis of discrete emotions in firm-customer encounters119 cited
    • 2017A contextual perspective on consumers' perceived usefulness: The case of mobile online shopping109 cited
    • 2019App Adoption: The Effect on Purchasing of Customers who have Used a Mobile Website Previously99 cited
    • 2013Trust during retail encounters: A touchy proposition98 cited
    • 2016Message framing and individual traits in adopting innovative, sustainable products (ISPs): Evidence from biofuel adoption86 cited
    • 2013A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty85 cited
    • 2024Understanding impulse buying in short video live E-commerce: The perspective of consumer vulnerability and product type82 cited