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Wie Kundenintegration effizient gelingt
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Wie Kundenintegration effizient gelingt (2008)Wie Kundenintegration effizient gelingtHandwörterbuch der Betriebswirtschaft (2007)Handwörterbuch der Betriebswi…Die Steuerung von Kundenintegrationsprozessen (2001)Die Steuerung von Kundeninteg…Blueprinting — Grundlage des Managements von Dienstleistungsunternehmen (2000)Blueprinting — Grundlage des …An analysis of role adoptions and scripts during customer‐to‐customer encounters (2000)An analysis of role adoptions…Role theory, role management and service performance (1998)Role theory, role management …Quality in new service development: Key concepts and a frame of reference (1997)Quality in new service develo…Essentials of Services Marketing (1997)Essentials of Services Market…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Kundendienststrategien im Automobilsektor (1990)Kundendienststrategien im Aut…Service Positioning through Structural Change (1987)Service Positioning through S…BIG IDEAS IN SERVICES MARKETING (1986)BIG IDEAS IN SERVICES MARKETI…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Die Produktion von Dienstleistungen : Grundzüge einer Produktionswirtschaftslehre des tertiären Sektors (1985)Die Produktion von Dienstleis…How to Design a Service (1982)How to Design a ServiceScript processing in attitude formation and decision making. (1976)Script processing in attitude…Handwörterbuch der Betriebswirtschaft (1974)Handwörterbuch der Betriebswi…Breaking Free from Product Marketing (1977)Designing services that deliver (1984)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Atmospherics as a Marketing Tool (1974)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Out of the Crisis (1982)Delivering quality service: balancing customer perceptions and expectations (1990)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)The effects of satisfaction and loyalty on profits and growth: Products versus services (2000)Integrated solutions from a service-centered perspective: Applicability and limitations in the capital goods industry (2010)A new conceptualization of service innovation grounded in S‐D logic and service systems (2013)Standardisierung von Beratungsleistungen (1996)Controlling als Koordinationsfunktion? (2000)Sicherstellung der Effektivität und Effizienz der Führung als Kernfunktion des Controlling (2001)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)The antecedents and consequences of organizational and personal commitment in business service relationships (2004)Attendee-based brand equity (2007)The notion of internal market orientation and employee job satisfaction: some preliminary evidence (2008)Self-schemata and processing information about the self. (1977)Biased assimilation and attitude polarization: The effects of prior theories on subsequently considered evidence. (1979)Heuristic versus systematic information processing and the use of source versus message cues in persuasion. (1980)The role of expectations in the consumer satisfaction formation process: Empirical evidence in the travel agency sector (2005)Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions (2006)The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels (2013)Die typologie von Dienstleistungen aus informationsökonomischer sicht (1996)Begriffsabgrenzungen und Erscheinungsformen von Dienstleistungen (1998)Forschungsergebnisse in der Betriebswirtschaftlichen Steuerlehre — eine Bestandsaufnahme (2008)
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References

  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 1982How to Design a Service1,077 cited
  • 1987Service Positioning through Structural Change928 cited
  • 1976Script processing in attitude formation and decision making.694 cited
  • 1974Handwörterbuch der Betriebswirtschaft407 cited
  • 2007Handwörterbuch der Betriebswirtschaft284 cited
  • 1997Quality in new service development: Key concepts and a frame of reference250 cited
  • 1997Essentials of Services Marketing209 cited
  • 1986BIG IDEAS IN SERVICES MARKETING201 cited
  • 2000An analysis of role adoptions and scripts during customer‐to‐customer encounters176 cited
  • 1998Role theory, role management and service performance126 cited
  • 2001Die Steuerung von Kundenintegrationsprozessen119 cited
  • 1985Die Produktion von Dienstleistungen : Grundzüge einer Produktionswirtschaftslehre des tertiären Sektors77 cited
  • 1990Kundendienststrategien im Automobilsektor70 cited
  • 2000Blueprinting — Grundlage des Managements von Dienstleistungsunternehmen

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