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Relationship retailing: transforming customers into clients

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References

1985Quality counts in services, too580 cited

Cited by

2010Relationship quality evaluation in retailers' relationships with consumers118 cited
2006The behavioural sequence of the financial services industry in Taiwan: Service quality, relationship quality and behavioural loyalty110 cited
2005The impact of channel function performance on buyer–seller relationships in marketing channels108 cited
1999Sales Force Performance Satisfaction and Aspects of Relational Selling: Implications for Sales Managers83 cited
2005A comparison of relationship marketing and Guanxi: its implications for the hospitality industry74 cited
2001The impact of quality on store loyalty: A contingency approach71 cited
2000Customer Loyalty: Fata Morgana or Realistic Goal? Managing Relationships with Customers70 cited
2006The Impact of Marketing Actions on Relationship Quality in the Higher Education Sector in Jordan67 cited
2002Perceived risk and outcome differences in multi‐level service relationships64 cited
2011The impact of private label brands on customer loyalty and product category profitability63 cited
2016Predictors of customer loyalty in the Pakistani banking industry: a moderated-mediation study60 cited
2001Identifying the key issues for measuring loyalty58 cited
2007

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An insight into the impact of a retailer's relationship efforts on customers' attitudes and behavioral intentions

58 cited

2017Customer and selling orientations of retail salespeople and the sales manager's ability-to-perceive-emotions: A multi-level approach53 cited

2009Analysing relational benefits in e‐business environment from behavioural perspective51 cited

2001Environmental and emotional influences on willingness‐to‐buy in small and large retailers47 cited