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Building loyalty with online financial services customers: Is there a gender difference?

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References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1990Zero defections: quality comes to services.5,373 cited
2004E-S-QUAL3,962 cited
2000E-commerce: the role of familiarity and trust3,438 cited
2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
2001A Trust Model for Consumer Internet Shopping2,011 cited
2000E-satisfaction: an initial examination2,007 cited
2002Service loyalty1,549 cited
2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited
2005Customer perceptions of e‐service quality in online shopping1,320 cited
2002Developing and validating an instrument for measuring user-perceived web quality1,157 cited
2002Key dimensions of business-to-consumer web sites1,118 cited
2003The development of initial trust in an online company by new customers1,114 cited
2002Customer Loyalty in E-Commerce1,062 cited
2002The antecedents and consequences of trust in online-purchase decisions

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1,058 cited

Cited by

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2014An Indian customer surrounding 7P׳s of service marketing100 cited
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2015The interplay between value and service quality experience: e-loyalty development process through the eTailQ scale and value perception71 cited
2018Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment60 cited
2020Not all elderly are the same: fostering trust through mobile banking service experience57 cited
2021Is Trust Gender Biased? A Bibliometric Review of Trust in E-Commerce41 cited
2022Factors Impacting Mobile Banking in India: Empirical Approach Extending UTAUT2 with Perceived Value and Trust40 cited
2020Women are more likely to buy unknown brands than men: The effects of gender and known versus unknown brands on purchase intentions40 cited
2018Service quality and attitudinal loyalty: Consumers’ perception of two major telecommunication companies in Oman37 cited
2019Gender, E-Banking, and Customer Retention37 cited
2021Importance of offline service quality in building loyalty of OC service brand36 cited