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As worlds collide: The role of marketing management in customer-to-customer interactions
16 references·2 citing·38 second hop
As worlds collide: The role of marketing management in customer-to-customer interactions (2014)As worlds collide: The role of marketing …The Interpretation of Cultures (2017)The Interpretation of CulturesNetnography: Doing Ethnographic Research Online (2010)Netnography: Doing Ethnograph…Netnography: Doing Ethnographic Research Online (2009)Netnography: Doing Ethnograph…Using thematic analysis in psychology (2006)Using thematic analysis in ps…The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Field behind the Screen: …Can We Trust Trust (2000)Can We Trust TrustCommunities of practice learning, meaning, and identity (1999)Communities of practice learn…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Analysis and Interpretation of Qualitative Data in Consumer Research (1994)Analysis and Interpretation o…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…The Sacred and the Profane in Consumer Behavior: Theodicy on the Odyssey (1989)The Sacred and the Profane in…Trust as a Social Reality (1985)Trust as a Social RealityAcculturation: Theory, Models, And Some New Findings (1983)Acculturation: Theory, Models…The Interpretation of Cultures (1974)The Interpretation of CulturesAn approach to environmental psychology (1974)An approach to environmental …Senior citizens’ perspective on the value offerings of third place via customer to customer (C-2-C) engagement (2017)Senior citizens’ perspective …Being sub-culturally authentic and acceptable to the mainstream: Civilizing practices and self-authentication (2015)Being sub-culturally authenti…Qualitative evaluation and research methods (1990)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Older Adults' Reasons for Using Technology while Aging in Place (2015)Thematic Analysis (2017)Reflecting on reflexive thematic analysis (2019)Naturalistic inquiry (1985)Using Online Conversations to Study Word-of-Mouth Communication (2004)Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Consumer engagement in a virtual brand community: An exploratory analysis (2011)The Discovery of Grounded Theory (2017)Distinction: A Social Critique of the Judgement of Taste* (2018)Specification Tests in Econometrics (1978)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The division of labor in society (1935)The Presentation of Self in Everyday Life. (1956)Generalized expectancies for internal versus external control of reinforcement. (1966)Initial Trust Formation in New Organizational Relationships (1998)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Basics of Qualitative Research (1992)Grounded theory, ethnography and phenomenology (2005)What Is Qualitative Research? An Overview and Guidelines (2024)Three Approaches to Qualitative Content Analysis (2005)The qualitative content analysis process (2008)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Expansive Learning at Work: Toward an activity theoretical reconceptualization (2001)Clusters and knowledge: local buzz, global pipelines and the process of knowledge creation (2004)Problem-Based Learning: What and How Do Students Learn? (2004)Culture in Action: Symbols and Strategies (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Framing Processes and Social Movements: An Overview and Assessment (2000)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)
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References

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  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
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  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1994Analysis and Interpretation of Qualitative Data in Consumer Research2,938 cited
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  • 2017Senior citizens’ perspective on the value offerings of third place via customer to customer (C-2-C) engagement25 cited
  • 2015Being sub-culturally authentic and acceptable to the mainstream: Civilizing practices and self-authentication10 cited