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Joint demand and capacity management in a restaurant system
13 references·9 citing·46 second hop
Joint demand and capacity management in a restaurant system (2010)Joint demand and capacity management in a…Price Competition of Make-to-Order Firms (2003)Price Competition of Make-to-…Competition and Outsourcing with Scale Economies (2002)Competition and Outsourcing w…Restaurant marketing: selection and segmentation in Hong Kong (1997)Restaurant marketing: selecti…Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services (1997)Customer Satisfaction, Produc…A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service (1995)A Psychological Perspective o…Pricing and Delivery-Time Performance in a Competitive Environment (1994)Pricing and Delivery-Time Per…Planning Service Capacity When Demand Is Sensitive to Delay (1994)Planning Service Capacity Whe…Consumer Choice and Segmentation in the Restaurant Industry (1992)Consumer Choice and Segmentat…How Long Should a Customer Wait for Service? (1991)How Long Should a Customer Wa…OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing (1987)OR Forum—Perspectives on Queu…Pricing: Making Profitable Decisions (1980)Pricing: Making Profitable De…A Model of Duopoly Suggesting a Theory of Entry Barriers (1979)A Model of Duopoly Suggesting…A MODEL OF DUOPOLY SUGGESTING A THEORY OF ENTRY BARRIERS (1978)A MODEL OF DUOPOLY SUGGESTING…A blended model of restaurant deliveries, dine-in demand and capacity constraints (2021)A blended model of restaurant…A multi-server system with inventory of preliminary services and stock-dependent demand (2020)A multi-server system with in…A multi-server queueing-inventory system with stock-dependent demand (2019)A multi-server queueing-inven…Performance improvement of a service system via stocking perishable preliminary services (2018)Performance improvement of a …To Wait or Not to Wait: The Theory and Practice of Ticket Queues (2017)To Wait or Not to Wait: The T…Revenue Management for Intermodal Transportation: The Role of Dynamic Forecasting (2016)Revenue Management for Interm…Comparisons of Perceptions and Behavior in Ticket Queues and Physical Queues (2015)Comparisons of Perceptions an…Optimal Inventory Control with Retail Pre‐Packs (2014)Optimal Inventory Control wit…Information Acquisition and Voluntary Disclosure in an Export‐Processing System (2013)Information Acquisition and V…Barriers to New Competition (1957)Industrial Market Structure and Economic Performance. (1971)Entry, Capacity, Investment and Oligopolistic Pricing (1977)Easy Riders, Joint Production, and Public Goods (1984)A Theory of Dynamic Oligopoly, I: Overview and Quantity Competition with Large Fixed Costs (1988)Duopoly information equilibrium: Cournot and Bertrand (1989)Determinant Buying Attitudes: Meaning and Measurement (1968)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Consumer research in the restaurant environment. Part 3: analysis, findings and conclusions (2000)How determinant attributes of service quality influence customer‐perceived value (2010)Predictors of Relationship Quality and Loyalty in the Chain Restaurant Industry (2010)Stochastic Modeling and the Theory of Queues (1989)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Impact of Waiting Time Guarantees on Customers' Waiting Experiences (1997)How tolerable is delay?: Consumers’ evaluations of internet web sites after waiting (1999)The Labor Illusion: How Operational Transparency Increases Perceived Value (2011)Customer-Oriented Approaches to Identifying Product-Markets (1979)Measurement of tourist satisfaction with restaurant services: A segment-based approach (2003)Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The balanced scorecard : measures that drive performance (1992)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Competing Against Time (1990)Rationalizability, Learning, and Equilibrium in Games with Strategic Complementarities (1990)Stability in Competition (1990)Pricing and Priority Auctions in Queueing Systems with a Generalized Delay Cost Structure (2004)Pricing and Lead Time Decisions in Decentralized Supply Chains (2007)The Regulation of Queue Size by Levying Tolls (1969)An Industry Equilibrium Analysis of Downstream Vertical Integration (1983)Commissioned Paper: Capacity Management, Investment, and Hedging: Review and Recent Developments (2003)An Industry Equilibrium Analysis of Downstream Vertical Integration (2008)Quality–Speed Conundrum: Trade-offs in Customer-Intensive Services (2010)On the Advantage of Quantity Leadership When Outsourcing Production to a Competitive Contract Manufacturer (2012)Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Customer value: The next source for competitive advantage (1997)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Consumer Value: A Framework for Analysis and Research (1999)Understanding Service Convenience (2002)Duopoly information equilibrium: Cournot and bertrand (1984)Quality and Competition (1998)Agglomeration and Trade Revisited* (2002)
this work references cited by second hop

References

  • 1980Pricing: Making Profitable Decisions1,780 cited
  • 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
  • 1979A Model of Duopoly Suggesting a Theory of Entry Barriers958 cited
  • 1978A MODEL OF DUOPOLY SUGGESTING A THEORY OF ENTRY BARRIERS825 cited
  • 2002Competition and Outsourcing with Scale Economies491 cited
  • 1987OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing460 cited
  • 1992Consumer Choice and Segmentation in the Restaurant Industry285 cited
  • 1997Restaurant marketing: selection and segmentation in Hong Kong192 cited
  • 1994Pricing and Delivery-Time Performance in a Competitive Environment188 cited
  • 1995A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service141 cited
  • 2003Price Competition of Make-to-Order Firms85 cited
  • 1991How Long Should a Customer Wait for Service?84 cited
  • 1994Planning Service Capacity When Demand Is Sensitive to Delay55 cited

Cited by

  • 2013Information Acquisition and Voluntary Disclosure in an Export‐Processing System51 cited
  • 2021

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

A blended model of restaurant deliveries, dine-in demand and capacity constraints
33 cited
  • 2017To Wait or Not to Wait: The Theory and Practice of Ticket Queues28 cited
  • 2018Performance improvement of a service system via stocking perishable preliminary services28 cited
  • 2020A multi-server system with inventory of preliminary services and stock-dependent demand25 cited
  • 2014Optimal Inventory Control with Retail Pre‐Packs25 cited
  • 2016Revenue Management for Intermodal Transportation: The Role of Dynamic Forecasting22 cited
  • 2019A multi-server queueing-inventory system with stock-dependent demand21 cited
  • 2015Comparisons of Perceptions and Behavior in Ticket Queues and Physical Queues20 cited