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Myopia, customer returns and the theory of planned behaviour
16 references·6 citing·42 second hop
Myopia, customer returns and the theory of planned behaviour (2008)Myopia, customer returns and the theory o…Enhancing consumer empowerment (2006)Enhancing consumer empowermentThe Theory of Planned Behaviour (2004)The Theory of Planned Behavio…Customer relationship management : concepts and tools (2004)Customer relationship managem…Why we buy: the science of shopping (2001)Why we buy: the science of sh…Theory of planned behaviour (2001)Theory of planned behaviourResearch methods in psychology (2001)Research methods in psychologySmall town shopping decline: dependence and inconvenience for the disadvanged (1995)Small town shopping decline: …Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…Consumption, Identity-Formation and Uncertainty (1994)Consumption, Identity-Formati…Time-inconsistent Preferences and Consumer Self-Control (1991)Time-inconsistent Preferences…Consumer Search: An Extended Framework (1986)Consumer Search: An Extended …From Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…Business research for decision making (1985)Business research for decisio…An Assessment of the Mall Intercept as a Data Collection Method (1985)An Assessment of the Mall Int…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…Consumer Rankings of Risk Reduction Methods (1971)Consumer Rankings of Risk Red…Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation (2020)Restaurant Employee Service S…Shipping fee schedules and return behavior (2019)Shipping fee schedules and re…Understanding the long-term implications of retailer returns in business-to-business relationships (2017)Understanding the long-term i…Das Potenzial von Eigennutzen und sozialen Normen nutzen (2015)Das Potenzial von Eigennutzen…Serving Fraudulent Consumers? The Impact of Return Policies on Retailer's Profitability (2013)Serving Fraudulent Consumers?…Linking employee and customer misbehaviour: The moderating role of past misdemeanours (2013)Linking employee and customer…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Understanding Information Technology Usage: A Test of Competing Models (1995)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Brand Loyalty: Measurement and Management (1978)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Using Online Conversations to Study Word-of-Mouth Communication (2004)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Advances in Consumer Research (2025)The Principles of Psychology (1891)A Theory of Social Comparison Processes (1954)Prospect theory: An analysis of decision under risk (1988)Handbook of Emotions (1993)The psychology of curiosity: A review and reinterpretation. (1994)Impulse and Self-Control From a Dual-Systems Perspective (2009)Why Do People Shop? (1972)An Information Processing Theory of Consumer Choice (1979)A Model of Perceived Risk and Intended Risk-Handling Activity (1994)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)The theory of planned behavior (1991)A power primer. (1992)Ambivalence and Attitudes (2002)A review of health behaviour theories: how useful are these for developing interventions to promote long-term medication adherence for TB and HIV/AIDS? (2007)E-commerce technology adoption: A Malaysian grocery SME retail sector study (2015)To have and to Hold: The Influence of Haptic Information on Product Judgments (2003)Seeing things: consumer response to the visual domain in product design (2004)Store Atmospherics: A Multisensory Perspective (2014)Impulse buying: Modeling its precursors (1998)Atmospheric Effects on Shopping Behavior (2000)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Consumer patronage and risk perceptions in Internet shopping (2003)Predicting e-services adoption: a perceived risk facets perspective (2003)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Barriers perceived to engaging with climate change among the UK public and their policy implications (2007)What is an adequate sample size? Operationalising data saturation for theory-based interview studies (2009)Prospective prediction of health-related behaviours with the Theory of Planned Behaviour: a meta-analysis (2011)Distinctions between emotion and mood (2005)Rethinking NIMBYism: The role of place attachment and place identity in explaining place‐protective action (2009)Modeling habitual and addictive smartphone behavior (2015)
this work references cited by second hop

References

  • 1985From Intentions to Actions: A Theory of Planned Behavior19,049 cited
  • 2004The Theory of Planned Behaviour4,446 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1994Store atmosphere and purchasing behavior1,649 cited
  • 1971Consumer Rankings of Risk Reduction Methods1,407 cited
  • 1991Time-inconsistent Preferences and Consumer Self-Control1,370 cited
  • 1986Consumer Search: An Extended Framework1,025 cited
  • 2001Theory of planned behaviour802 cited
  • 2001Why we buy: the science of shopping666 cited
  • 2001Research methods in psychology643 cited
  • 1985Business research for decision making488 cited
  • 1985An Assessment of the Mall Intercept as a Data Collection Method445 cited
  • 1995Small town shopping decline: dependence and inconvenience for the disadvanged312 cited
  • 1994Consumption, Identity-Formation and Uncertainty305 cited
  • 2004Customer relationship management : concepts and tools290 cited
  • 2006Enhancing consumer empowerment183 cited

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Cited by

  • 2013Linking employee and customer misbehaviour: The moderating role of past misdemeanours51 cited
  • 2020Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation47 cited
  • 2013Serving Fraudulent Consumers? The Impact of Return Policies on Retailer's Profitability38 cited
  • 2017Understanding the long-term implications of retailer returns in business-to-business relationships28 cited
  • 2019Shipping fee schedules and return behavior18 cited
  • 2015Das Potenzial von Eigennutzen und sozialen Normen nutzen3 cited