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Service portraits in service research: a critical review
6 references·16 citing·37 second hop
Service portraits in service research: a critical review (2005)Service portraits in service research: a …Whither Services Marketing? (2004)Whither Services Marketing?The Four Service Marketing Myths (2004)The Four Service Marketing My…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …A Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)A Test of Services Marketing …Breaking Free from Product Marketing (1977)Breaking Free from Product Ma…Value co-creation and customer citizenship behavior (2019)Value co-creation and custome…Customer journeys: a systematic literature review (2018)Customer journeys: a systemat…Strategic Flexibility: A Review of the Literature (2016)Strategic Flexibility: A Revi…Digitalization Capabilities as Enablers of Value Co‐Creation in Servitizing Firms (2016)Digitalization Capabilities a…Customer-dominant logic: foundations and implications (2015)Customer-dominant logic: foun…The service revolution and its marketing implications: service logic vs service-dominant logic (2014)The service revolution and it…Service Systems (2014)Service SystemsService innovation in product-centric firms: a multidimensional business model perspective (2014)Service innovation in product…EXQ: a multiple‐item scale for assessing service experience (2012)EXQ: a multiple‐item scale fo…Customer co‐creation in service innovation: a matter of communication? (2012)Customer co‐creation in servi…Users as service innovators: The case of banking services (2011)Users as service innovators: …Sensory marketing: the multi‐sensory brand‐experience concept (2011)Sensory marketing: the multi‐…A customer‐dominant logic of service (2010)A customer‐dominant logic of …Development of industrial service offerings: a process framework (2009)Development of industrial ser…Delivering Public Services: Time for a new theory? (2009)Delivering Public Services: T…Adopting a service logic for marketing (2006)Adopting a service logic for …The Constitution of Society. Outline of the Theory of Structuration (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Economic Action and Social Structure: The Problem of Embeddedness (1985)Customer experience management: toward implementing an evolving marketing concept (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Customer experience: fundamental premises and implications for research (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)A definition for gamification: anchoring gamification in the service marketing literature (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Characterizing Value as an Experience (2012)Atmospherics as a Marketing Tool (1974)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Marketing Research (1970)Advertising as Information (1974)An Information Processing Theory of Consumer Choice (1979)A Model of Perceived Risk and Intended Risk-Handling Activity (1994)Customers' motivations for maintaining relationships with service providers (1997)The Structure of Scientific Revolutions (1963)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Building Theories from Case Study Research (1989)Basics of Qualitative Research (1992)Qualitative research & evaluation methods (2002)Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies (2018)The smart circular economy: A digital-enabled circular strategies framework for manufacturing companies (2020)How AI capabilities enable business model innovation: Scaling AI through co-evolutionary processes and feedback loops (2021)
this work references cited by second hop

References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1977Breaking Free from Product Marketing2,056 cited
  • 1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities1,550 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2004Whither Services Marketing?1,242 cited

Cited by

  • 2006Adopting a service logic for marketing887 cited
  • 2010A customer‐dominant logic of service789 cited
  • 2016Digitalization Capabilities as Enablers of Value Co‐Creation in Servitizing Firms595 cited
  • 2014Service Systems547 cited
  • 2011Sensory marketing: the multi‐sensory brand‐experience concept545 cited
  • 2014The service revolution and its marketing implications: service logic vs service-dominant logic517 cited
  • 2014Service innovation in product-centric firms: a multidimensional business model perspective440 cited
  • 2018Customer journeys: a systematic literature review388 cited
  • 2012EXQ: a multiple‐item scale for assessing service experience383 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2012Customer co‐creation in service innovation: a matter of communication?354 cited
  • 2015Customer-dominant logic: foundations and implications346 cited
  • 2016Strategic Flexibility: A Review of the Literature341 cited
  • 2011Users as service innovators: The case of banking services332 cited
  • 2019Value co-creation and customer citizenship behavior316 cited
  • 2009Development of industrial service offerings: a process framework307 cited
  • 2009Delivering Public Services: Time for a new theory?301 cited