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The service bullwhip effect
16 references·16 citing·35 second hopsampled
The service bullwhip effect (2013)The service bullwhip effectIndustrial Dynamics: A Major Breakthrough for Decision Makers (2012)Industrial Dynamics: A Major …Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Understanding and Managing the Services Supply Chain (2004)Understanding and Managing th…Case Study Research (2004)Case Study ResearchPsychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA (2003)INSIGHTS INTO SERVICE OPERATI…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Service productivity (2002)Service productivityNew service development: areas for exploitation and exploration (2002)New service development: area…Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Business Dynamics: Systems Th…Bounded Rationality and Organizational Learning (1999)Bounded Rationality and Organ…The Bullwhip Effect In Supply Chains 1 (1997)The Bullwhip Effect In Supply…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…Bounded Rationality and Organizational Learning (1991)Bounded Rationality and Organ…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Where does the customer fit in a service operation? (1979)Where does the customer fit i…Supply chain cash-flow bullwhip effect: An empirical investigation (2023)Supply chain cash-flow bullwh…Evaluation of key indicators affecting the performance of healthcare supply chain agility (2023)Evaluation of key indicators …IS capabilities, supply chain collaboration and quality performance in services: the moderating effect of environmental dynamism (2022)IS capabilities, supply chain…Demand management strategies role in sustainability of service industry and impacts performance of company: Using SEM approach (2022)Demand management strategies …Demand management approaches in services sector and influence on company performance (2022)Demand management approaches …Understanding the link between IS capabilities and cost performance in services: the mediating role of supplier integration (2021)Understanding the link betwee…A systematic literature review on the service supply chain: research agenda and future research directions (2020)A systematic literature revie…Bullwhip effect in the oil and gas supply chain: A multiple-case study (2019)Bullwhip effect in the oil an…Classification of Operational and Financial Variables Affecting the Bullwhip Effect in Indian Sectors: A Machine Learning Approach (2018)Classification of Operational…What are causes of cash flow bullwhip effect in centralized and decentralized supply chains? (2017)What are causes of cash flow …Supply Chain Tsunamis: Research on Low‐Probability, High‐Impact Disruptions (2017)Supply Chain Tsunamis: Resear…The bullwhip effect in a 3-stage supply chain considering multiple retailers using a moving average method for demand forecasting (2016)The bullwhip effect in a 3-st…The influence of variability and strategy of service supply chains on performance (2015)The influence of variability …A technique to develop simplified and linearised models of complex dynamic supply chain systems (2015)A technique to develop simpli…Order-Up-To policies in Information Exchange supply chains (2014)Order-Up-To policies in Infor…Analysis of a Three-Stage Supply Chain with Level Constraints (2012)Analysis of a Three-Stage Sup…A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Generalized expectancies for internal versus external control of reinforcement. (1966)Motivation through the design of work: test of a theory (1976)The Behavioral Consequences of Service Quality (1996)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Co-production and customer loyalty in financial services (2007)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration (1996)Toward a knowledge‐based theory of the firm (1996)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Clusters and knowledge: local buzz, global pipelines and the process of knowledge creation (2004)Consumer Cocreation in New Product Development (2010)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)The Value of Information Sharing in a Two-Level Supply Chain (2000)Building the Resilient Supply Chain (2004)Perspectives in supply chain risk management (2006)Supply Chain Management under the Threat of International Terrorism (2001)Towards a sustainable fashion retail supply chain in Europe: Organisation and performance (2008)Dancing the Supply Chain: Toward Transformative Supply Chain Management (2020)System Dynamics: Systems Thinking and Modeling for a Complex World (2002)Promoting novelty, rigor, and style in energy social science: Towards codes of practice for appropriate methods and research design (2018)Artificial Intelligence and Management: The Automation–Augmentation Paradox (2021)
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References

  • 2004Case Study Research15,455 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2000Business Dynamics: Systems Thinking and Modeling for a Complex World9,353 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1991Bounded Rationality and Organizational Learning3,027 cited
  • 1997The Bullwhip Effect In Supply Chains 12,102 cited
  • 2012Industrial Dynamics: A Major Breakthrough for Decision Makers2,058 cited
  • 1999Bounded Rationality and Organizational Learning2,021 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 2002New service development: areas for exploitation and exploration658 cited
  • 2004Understanding and Managing the Services Supply Chain636 cited
  • 2003INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA603 cited

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2002
Service productivity
595 cited

Cited by

  • 2017Supply Chain Tsunamis: Research on Low‐Probability, High‐Impact Disruptions95 cited
  • 2022Demand management strategies role in sustainability of service industry and impacts performance of company: Using SEM approach52 cited
  • 2015A technique to develop simplified and linearised models of complex dynamic supply chain systems48 cited
  • 2022IS capabilities, supply chain collaboration and quality performance in services: the moderating effect of environmental dynamism45 cited
  • 2020A systematic literature review on the service supply chain: research agenda and future research directions40 cited
  • 2017What are causes of cash flow bullwhip effect in centralized and decentralized supply chains?39 cited
  • 2016The bullwhip effect in a 3-stage supply chain considering multiple retailers using a moving average method for demand forecasting38 cited
  • 2014Order-Up-To policies in Information Exchange supply chains36 cited
  • 2023Supply chain cash-flow bullwhip effect: An empirical investigation29 cited
  • 2012Analysis of a Three-Stage Supply Chain with Level Constraints29 cited
  • 2019Bullwhip effect in the oil and gas supply chain: A multiple-case study28 cited
  • 2021Understanding the link between IS capabilities and cost performance in services: the mediating role of supplier integration21 cited
  • 2022Demand management approaches in services sector and influence on company performance16 cited
  • 2023Evaluation of key indicators affecting the performance of healthcare supply chain agility12 cited
  • 2018Classification of Operational and Financial Variables Affecting the Bullwhip Effect in Indian Sectors: A Machine Learning Approach12 cited
  • 2015The influence of variability and strategy of service supply chains on performance11 cited