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The Internet and the price–value–loyalty chain

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References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
2000Frictionless Commerce? A Comparison of Internet and Conventional Retailers2,478 cited
1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
2000Technology Infusion in Service Encounters1,551 cited
1997Exploring the Implications of the Internet for Consumer Marketing1,380 cited
1998The Effects of Price-Comparison Advertising on Buyers’ Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions1,299 cited
1998The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges1,110 cited
1998The Effects of Price-Comparison Advertising on Buyers' Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions994 cited
2000The Antecedents and Consequences of Customer-Centric Marketing880 cited
1995Electronic markets and virtual value chains on the information super-highway822 cited
1996LEARNING FROM CUSTOMER DEFECTIONS

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793 cited

1995Capturing the value of supplementary services770 cited

1998An empirical study on consumer acceptance of products in electronic markets: a transaction cost model741 cited

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2004Influencing the online consumer's behavior: the Web experience618 cited
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2009The Impact of Website Quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing425 cited
2016Towards a unified customer experience in online shopping environments354 cited
2014Key determinants of passenger loyalty in the low-cost airline business237 cited
2009Experiential goods with network externalities effects: An empirical study of online rating system187 cited
2019The moderating role of customer engagement experiences in customer satisfaction–loyalty relationship176 cited
2004Price partitioning on the Internet164 cited
2012Mobile shopping motivation: an application of multiple discriminant analysis160 cited
2014Does value matters in playing online game? An empirical study among massively multiplayer online role-playing games (MMORPGs)152 cited
2008Factors affecting pass-along email intentions (PAEIs): Integrating the social capital and social cognition theories147 cited
2009Shopping on Social Networking Web Sites136 cited
2019Digital mediation in business-to-business marketing: A bibliometric analysis124 cited
2014The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns122 cited
2003The influence of internet‐retailing factors on price expectations112 cited
2016Creation of consumer loyalty and trust in the retailer through store brands: The moderating effect of choice of store brand name109 cited