SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Organizational Performance and Customer Value
16 references·0 citing·47 second hop
Organizational Performance and Customer Value (2009)Organizational Performance and Customer V…Transcendent customer experience and brand community (2007)Transcendent customer experie…Customer satisfaction and service quality in UK financial services (2007)Customer satisfaction and ser…The motivational benefits of goal-setting (2004)The motivational benefits of …Individual behavior, culture, and social change (2004)Individual behavior, culture,…Complexity and Selection: Implications for Organizational Change (2004)Complexity and Selection: Imp…A conceptual model of perceived customer value in e‐commerce: A preliminary investigation (2003)A conceptual model of perceiv…DIFFERENTIAL EFFECTS OF INCENTIVE MOTIVATORS ON WORK PERFORMANCE. (2001)DIFFERENTIAL EFFECTS OF INCEN…An Objective Review of the Effectiveness and Essential Characteristics of Performance Feedback in Organizational Settings (1985-1998) (2001)An Objective Review of the Ef…The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (2000)The Six Sigma Way: How GE, Mo…Commercial Friendships: Service Provider-Client Relationships in Context (1999)Commercial Friendships: Servi…Marketing models of consumer heterogeneity (1998)Marketing models of consumer …Listening to your customers: The impact of perceived salesperson listening behavior on relationship outcomes (1997)Listening to your customers: …Customer value: The next source for competitive advantage (1997)Customer value: The next sour…Understanding, Measuring, and Using Brand Equity (1996)Understanding, Measuring, and…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Handbook of Organizational Behavior Management. (1985)Handbook of Organizational Be…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Development of a scale to measure the perceived benefits and risks of online shopping (2006)Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1 (2006)Possessions and the Extended Self (1988)Flow: the psychology of optimal experience (1990)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Customer experience management: toward implementing an evolving marketing concept (2015)Toward a theory of customer engagement marketing (2016)Advances in Consumer Research (2025)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Relationship selling and customer loyalty: an empirical investigation (2000)Establishing online trust through a community responsibility system (2001)An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)A Probabilistic Choice Model for Market Segmentation and Elasticity Structure (1989)The Value of Purchase History Data in Target Marketing (1996)Discrete Choice Methods with Simulation (2001)A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)Statistical Methods for the Analysis of Discrete Choice Experiments: A Report of the ISPOR Conjoint Analysis Good Research Practices Task Force (2016)The Behavioral Consequences of Service Quality (1996)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Customer-Employee Rapport in Service Relationships (2000)Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities (2010)Networked Narratives: UnderstandingWord-of-Mouth Marketing in Online Communities (2014)Science and Human Behavior (1953)Science and Human Behavior. (1954)Targets of Intervention in Cultural and Behavioral Change (2006)A Contextual Consideration of Culture and School-Wide Positive Behavior Support (2011)Toward Consistent Terminology in a Behaviorist Approach to Cultural Analysis (2016)Science and Human Behavior (2022)MANAGING RUSSIAN FACTORY WORKERS: THE IMPACT OF U.S.-BASED BEHAVIORAL AND PARTICIPATIVE TECHNIQUES. (1993)Treatment Implementation Following Behavioral Consultation in Schools: A Comparison of Three Follow-up Strategies (2005)The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective (2006)Reflection as a strategy to enhance task performance after feedback (2009)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Performance measurement system design (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Key ingredients for the effective implementation of Six Sigma program (2002)Six Sigma: a goal‐theoretic perspective (2002)Six Sigma: Definition and underlying theory⋆ (2007)
this work references cited by second hop

References

  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1999Commercial Friendships: Service Provider-Client Relationships in Context1,200 cited
  • 2003A conceptual model of perceived customer value in e‐commerce: A preliminary investigation1,073 cited
  • 2000The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance994 cited
  • 1998Marketing models of consumer heterogeneity790 cited
  • 2001An Objective Review of the Effectiveness and Essential Characteristics of Performance Feedback in Organizational Settings (1985-1998)453 cited
  • 1997Listening to your customers: The impact of perceived salesperson listening behavior on relationship outcomes435 cited
  • 2007Transcendent customer experience and brand community433 cited
  • 2004Individual behavior, culture, and social change405 cited
  • 2001DIFFERENTIAL EFFECTS OF INCENTIVE MOTIVATORS ON WORK PERFORMANCE.357 cited
  • 2004Complexity and Selection: Implications for Organizational Change250 cited
  • 1996Understanding, Measuring, and Using Brand Equity231 cited
  • 2004The motivational benefits of goal-setting211 cited
  • 1985

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Handbook of Organizational Behavior Management.
170 cited
  • 2007Customer satisfaction and service quality in UK financial services139 cited
  • Cited by

    No citing works inside the corpus for this window.