SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
A classification of service facilities, servicescapes and service factories
16 references·0 citing·49 second hop
A classification of service facilities, servicescapes and service factories (2012)A classification of service facilities, s…Service as business logic: implications for value creation and marketing (2011)Service as business logic: im…Service logic revisited: who creates value? And who co‐creates? (2008)Service logic revisited: who …Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type (2008)Customers’ cognitive, emotion…Whither Services Marketing? (2004)Whither Services Marketing?The relationship marketing process: communication, interaction, dialogue, value (2004)The relationship marketing pr…The Four Service Marketing Myths (2004)The Four Service Marketing My…Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events (2002)Investigating the role of the…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Configuring value for competitive advantage: on chains, shops, and networks (1998)Configuring value for competi…The Importance of Servicescapes in Leisure Service Settings (1994)The Importance of Servicescap…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Operations Management-Strategy and Analysis. (1988)Operations Management-Strateg…A Conceptual Model of Service Quality (1988)A Conceptual Model of Service…Service Positioning through Structural Change (1987)Service Positioning through S…How can service businesses survive and prosper? (1986)How can service businesses su…Restoring our competitive edge (1984)Restoring our competitive edgeSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Value co-creation in service logic: A critical analysis (2011)Critical service logic: making sense of value creation and co-creation (2012)Institutions and axioms: an extension and update of service-dominant logic (2015)Breaking Free from Product Marketing (1977)Designing services that deliver (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Zero defections: quality comes to services. (1990)Putting the Service-Profit Chain to Work (1994)Marketing as Value Co-creation Through Network Interaction and Resource Integration (2010)Value creation processes and value outcomes in marketing theory (2013)Sport and social media research: A review (2014)Atmospherics as a Marketing Tool (1974)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Technology Readiness Index (Tri) (2000)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Satisfaction: a behavioral perspective on the consumer (2010)Possessions and the Extended Self (1988)The service revolution and its marketing implications: service logic vs service-dominant logic (2014)Theory of value co-creation: a systematic literature review (2014)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)The Structure of Scientific Revolutions (1963)Adopting a service logic for marketing (2006)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)From goods to service(s): Divergences and convergences of logics (2008)The Discovery of Grounded Theory (2017)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)A resource‐based view of the firm (1984)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)A Capability‐Based Framework for Open Innovation: Complementing Absorptive Capacity (2009)The digital entrepreneurial ecosystem (2017)Mass customization: The new frontier in business competition (1999)Marketing management: analysis. planning. implementation and control (2000)Contextualization and value-in-context: How context frames exchange (2011)Service-dominant logic 2025 (2016)Social media and human need satisfaction: Implications for social media marketing (2015)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)A study on the effects of social media marketing activities on brand equity and customer response in the airline industry (2017)
this work references cited by second hop

References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2008Service logic revisited: who creates value? And who co‐creates?1,844 cited
  • 1998Configuring value for competitive advantage: on chains, shops, and networks1,632 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 2004The Four Service Marketing Myths1,339 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2004The relationship marketing process: communication, interaction, dialogue, value1,028 cited
  • 1987Service Positioning through Structural Change928 cited
  • 2011Service as business logic: implications for value creation and marketing895 cited
  • 1986How can service businesses survive and prosper?740 cited
  • 1988Operations Management-Strategy and Analysis.703 cited
  • 2008Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type652 cited
  • 1994The Importance of Servicescapes in Leisure Service Settings628 cited
  • 1984Restoring our competitive edge613 cited
  • 2002Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

590 cited
  • 1988A Conceptual Model of Service Quality579 cited
  • Cited by

    No citing works inside the corpus for this window.