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Musical tempo and waiting perceptions

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References

1993The Nature and Determinants of Customer Expectations of Service2,665 cited
2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
1991Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity1,523 cited
1982Using Background Music to Affect the Behavior of Supermarket Shoppers1,074 cited
1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
2013The Child's Conception of Time629 cited
1997The impact of music on consumers' reactions to waiting for services471 cited
1984Subjective vs. Objective Time Measures: A Note on the Perception of Time in Consumer Behavior394 cited
1998Effects of waiting on the satisfaction with the service: Beyond objective time measures344 cited
2002The influence of music tempo and musical preference on restaurant patrons' behavior266 cited
2001Background music pleasure and store evaluation: intensity effects and psychological mechanisms230 cited
1990A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation219 cited
1995Waiting time delays and customer satisfaction in supermarkets

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158 cited

2000The influence of the musicscape within service environments141 cited

1993Using Store Music For Retail Zoning: a Field Experiment140 cited

Cited by

2016Emotional Responses to Multisensory Environmental Stimuli210 cited
2017Reviewing the Effectiveness of Music Interventions in Treating Depression204 cited
2007OM Forum—Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters98 cited
2010A framework for evaluating the customer wait experience97 cited
2017Don't ignore the floor: Exploring multisensory atmospheric congruence between music and flooring in a retail environment72 cited
2018Effect of background and foreground music on satisfaction, behavior, and emotional responses in public spaces of shopping malls72 cited
2014“It was not that long!”: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception59 cited
2021Background music tempo effects on food evaluations and purchase intentions55 cited
2019Let me entertain you – Increasing overall store satisfaction through digital signage in retail waiting areas55 cited
2012The kinetic quality of store design: An Exploration of its influence on shopping experience50 cited
2016Analyzing the User Behavior toward Electronic Commerce Stimuli48 cited
2008Consumers' waiting in queues: The role of first‐order and second‐order justice46 cited
2014The Impact of Stress on Consumers' Willingness to Pay43 cited
2010Music and Marketing38 cited
2005DINESCAPE, EMOTIONS AND BEHAVIORAL INTENTIONS IN UPSCALE RESTAURANTS35 cited
2009The mediating effects of brand music and waiting time updates on customers' satisfaction with a telephone service when put on‐hold28 cited