References

No references inside the corpus for this window.

Cited by

• 2006A perceptual mapping of online travel agencies and preference attributes187 cited
• 2011Generation Y Consumers90 cited
• 2015Assessment of Service Quality in the Fast-Food Restaurant79 cited
• 2013QSR Choice: Key Restaurant Attributes and the Roles of Gender, Age and Dining Frequency66 cited
• 2011Error management at different organizational levels – Frontline, manager, and company64 cited
• 2014Determinants of Customer Complaint Behavior in a Restaurant Context: The Role of Culture, Price Level, and Customer Loyalty59 cited
• 2009The impact of mood states and surprise cues on satisfaction58 cited
• 2010Service Quality in the Malaysian Fast Food Industry: An Examination Using DINESERV58 cited
• 2004An Examination of the Differences in Restaurant Brand Personality Across Cultures50 cited
• 2002Coupon Promotions in Quick-service Restaurants: Preaching to the Converted?44 cited
• 2014Effective restaurant rating scale development and a mystery shopper evaluation approach44 cited
• 2015Assessing university students' satisfaction with on-campus cafeteria services44 cited
• 2013A Review of Food Service Selection Factors Important to the Consumer43 cited
• 2008The Relationships Between Brand Attitude, Customers' Satisfaction and Revisiting Intentions of the University Students–A Case Study of Coffee Chain Stores in Taiwan