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Let the music play or not: The influence of background music on consumer behavior
16 references·16 citing·34 second hopsampled
Let the music play or not: The influence of background music on consumer behavior (2012)Let the music play or not: The influence …Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)Perceived quality, emotions, …When Should a Retailer Create an Exciting Store Environment? (2005)When Should a Retailer Create…The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores (2003)The effects of wait expectati…Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis (2000)Personal characteristics as m…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…The impact of music on consumers' reactions to waiting for services (1997)The impact of music on consum…Store environment and consumer purchase behavior: Mediating role of consumer emotions (1997)Store environment and consume…The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions (1996)The Effects of the Service En…Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …An experimental approach to making retail store environmental decisions. (1992)An experimental approach to m…The Influence of Background Music on the Behavior of Restaurant Patrons (1986)The Influence of Background M…Using Background Music to Affect the Behavior of Supermarket Shoppers (1982)Using Background Music to Aff…A description of the affective quality attributed to environments. (1980)A description of the affectiv…Evidence of convergent validity on the dimensions of affect. (1978)Evidence of convergent validi…An approach to environmental psychology (1974)An approach to environmental …Hospitality for prime consumers and others under the retail management (2024)Hospitality for prime consume…The effects of background music tempo on consumer variety-seeking behavior: the mediating role of arousal (2023)The effects of background mus…Emotional arousal in customer experience: A dynamic view (2023)Emotional arousal in customer…How multisensory perception promotes purchase intent in the context of clothing e-customisation (2022)How multisensory perception p…Disentangling effects of subjective and objective characteristics of advertising music (2022)Disentangling effects of subj…The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior (2021)The internet of things in ups…Music mood and human emotion recognition based on physiological signals: a systematic review (2021)Music mood and human emotion …The role of natural soundscape in nature-based tourism experience: an extension of the stimulus–organism–response model (2020)The role of natural soundscap…Digital signage as an opportunity to enhance the mall environment: a moderated mediation model (2020)Digital signage as an opportu…Interacting with background music engages E-Customers more: The impact of interactive music on consumer perception and behavioral intention (2019)Interacting with background m…Exploring international atmospherics (2019)Exploring international atmos…Developing a holistic understanding of consumers’ experiences (2019)Developing a holistic underst…Advertising music: an alternative atmospheric stimulus to retail music (2019)Advertising music: an alterna…Thank you for the music – or not? The effects of in-store music in service settings (2017)Thank you for the music – or …Consumer perception and behavior in the retail foodscape–A study of chilled groceries (2017)Consumer perception and behav…An exploration of consumers’ experiences in physical stores: comparing consumers’ and retailers’ perspectives in past and present time (2017)An exploration of consumers’ …Atmospherics as a Marketing Tool (1974)Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Why Ethical Consumers Don’t Walk Their Talk: Towards a Framework for Understanding the Gap Between the Ethical Purchase Intentions and Actual Buying Behaviour of Ethically Minded Consumers (2010)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Dimensions of Cruisers’ Experiences, Satisfaction, and Intention to Recommend (2009)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)Interpersonal Diagnosis of Personality (1957)Evidence for a three-factor theory of emotions (1977)Affective Images of Tourism Destinations (1997)Tourists’ characteristics and the perceived image of tourist destinations: a quantitative analysis—a case study of Lanzarote, Spain (2003)A model of destination branding: Integrating the concepts of the branding and destination image (2010)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)Testing Moderating Effects in PLS Path Models: An Illustration of Available Procedures (2009)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Impulse buying: Modeling its precursors (1998)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)Music, Mood, and Marketing (1990)Improving the Store Environment: Do Olfactory Cues Affect Evaluations and Behaviors? (1996)Mood States and Consumer Behavior: A Critical Review (1985)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)
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References

  • 1974An approach to environmental psychology7,295 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 2000Atmospheric Effects on Shopping Behavior1,921 cited
  • 1994Store atmosphere and purchasing behavior1,649 cited
  • 1980A description of the affective quality attributed to environments.1,282 cited
  • 2000Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis1,179 cited
  • 1982Using Background Music to Affect the Behavior of Supermarket Shoppers1,074 cited
  • 2008Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants1,060 cited
  • 1992An experimental approach to making retail store environmental decisions.1,001 cited
  • 1986The Influence of Background Music on the Behavior of Restaurant Patrons936 cited
  • 1997Store environment and consumer purchase behavior: Mediating role of consumer emotions863 cited
  • 2003The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores625 cited
  • 1996The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions512 cited
  • 2005When Should a Retailer Create an Exciting Store Environment?

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510 cited
  • 1978Evidence of convergent validity on the dimensions of affect.495 cited
  • 1997The impact of music on consumers' reactions to waiting for services471 cited
  • Cited by

    • 2020The role of natural soundscape in nature-based tourism experience: an extension of the stimulus–organism–response model145 cited
    • 2021Music mood and human emotion recognition based on physiological signals: a systematic review113 cited
    • 2017Thank you for the music – or not? The effects of in-store music in service settings76 cited
    • 2021The internet of things in upscale hotels: its impact on guests’ sensory experiences and behavior75 cited
    • 2019Interacting with background music engages E-Customers more: The impact of interactive music on consumer perception and behavioral intention68 cited
    • 2017An exploration of consumers’ experiences in physical stores: comparing consumers’ and retailers’ perspectives in past and present time51 cited
    • 2023Emotional arousal in customer experience: A dynamic view34 cited
    • 2020Digital signage as an opportunity to enhance the mall environment: a moderated mediation model34 cited
    • 2017Consumer perception and behavior in the retail foodscape–A study of chilled groceries31 cited
    • 2019Developing a holistic understanding of consumers’ experiences30 cited
    • 2019Advertising music: an alternative atmospheric stimulus to retail music27 cited
    • 2023The effects of background music tempo on consumer variety-seeking behavior: the mediating role of arousal26 cited
    • 2019Exploring international atmospherics21 cited
    • 2022Disentangling effects of subjective and objective characteristics of advertising music19 cited
    • 2022How multisensory perception promotes purchase intent in the context of clothing e-customisation19 cited
    • 2024Hospitality for prime consumers and others under the retail management18 cited