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Examining the Drivers and Performance Implications of Boundary Spanner Creativity
16 references·16 citing·44 second hopsampled
Examining the Drivers and Performance Implications of Boundary Spanner Creativity (2013)Examining the Drivers and Performance Imp…What is Emotional Intelligence? (2015)What is Emotional Intelligenc…Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)Linking Empowering Leadership…Managing the co-creation of value (2007)Managing the co-creation of v…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…CREATIVE SELF-EFFICACY: ITS POTENTIAL ANTECEDENTS AND RELATIONSHIP TO CREATIVE PERFORMANCE. (2002)CREATIVE SELF-EFFICACY: ITS P…WHEN JOB DISSATISFACTION LEADS TO CREATIVITY: ENCOURAGING THE EXPRESSION OF VOICE. (2001)WHEN JOB DISSATISFACTION LEAD…Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Organizational Citizenship Be…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …Development and validation of a measure of emotional intelligence (1998)Development and validation of…EMPLOYEE CREATIVITY: PERSONAL AND CONTEXTUAL FACTORS AT WORK. (1996)EMPLOYEE CREATIVITY: PERSONAL…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …DETERMINANTS OF INNOVATIVE BEHAVIOR: A PATH MODEL OF INDIVIDUAL INNOVATION IN THE WORKPLACE. (1994)DETERMINANTS OF INNOVATIVE BE…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Emotional Intelligence (1990)Emotional IntelligenceSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The social psychology of creativity: A componential conceptualization. (1983)The social psychology of crea…Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View (2022)Activating Corporate Environm…Hotel frontline service employees’ creativity and customer-oriented boundary-spanning behaviors: The effects of role stress and proactive personality (2021)Hotel frontline service emplo…An examination of salesperson bricolage during a critical sales disruption: Selling during the Covid-19 pandemic (2021)An examination of salesperson…The knowledge hiding link: a moderated mediation model of how abusive supervision affects employee creativity (2019)The knowledge hiding link: a …The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value (2019)The Ambidextrous Sales Force:…Market orientation and hotel performance: The mediating effect of creative marketing programs (2019)Market orientation and hotel …Applying positive psychology to selling behaviors: A moderated–mediation analysis integrating subjective well-being, coping and organizational identity (2018)Applying positive psychology …Is There a Dark Side of Ambidexterity? Implications of Dueling Sales and Service Orientations (2017)Is There a Dark Side of Ambid…How Service Employees’ Work Motivations Lead to Job Performance: the Role of Service Employees’ Job Creativity and Customer Orientation (2017)How Service Employees’ Work M…Does organizational creativity always drive market performance? (2017)Does organizational creativit…The effect of workplace incivility on service employee creativity: the mediating role of emotional exhaustion and intrinsic motivation (2016)The effect of workplace inciv…Managing service employees: literature review, expert opinions, and research directions (2016)Managing service employees: l…Linking thinking styles to sales performance: The importance of creativity and subjective knowledge (2016)Linking thinking styles to sa…Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance (2016)Innovation in the frontline: …Delighting the Customer: Creativity-Oriented High-Performance Work Systems, Frontline Employee Creative Performance, and Customer Satisfaction (2016)Delighting the Customer: Crea…Employee Emotional Competence (2015)Employee Emotional CompetenceStrategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Developing Buyer-Seller Relationships (1987)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Significance tests and goodness of fit in the analysis of covariance structures. 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(1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)The expression of the emotions in man and animals. (1872)Generalized expectancies for internal versus external control of reinforcement. (1966)The effects of leader and follower emotional intelligence on performance and attitude (2002)The Presentation of Self in Everyday Life (2023)Focus on Formative Feedback (2008)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1990Emotional Intelligence10,470 cited
  • 1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited
  • 1994DETERMINANTS OF INNOVATIVE BEHAVIOR: A PATH MODEL OF INDIVIDUAL INNOVATION IN THE WORKPLACE.6,061 cited
  • 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research5,889 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2015What is Emotional Intelligence?4,468 cited
  • 1983The social psychology of creativity: A componential conceptualization.4,030 cited
  • 1998Development and validation of a measure of emotional intelligence3,852 cited
  • 1996EMPLOYEE CREATIVITY: PERSONAL AND CONTEXTUAL FACTORS AT WORK.3,745 cited
  • 2007Managing the co-creation of value3,467 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 2010Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement

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3,041 cited
  • 2001WHEN JOB DISSATISFACTION LEADS TO CREATIVITY: ENCOURAGING THE EXPRESSION OF VOICE.2,790 cited
  • 2002CREATIVE SELF-EFFICACY: ITS POTENTIAL ANTECEDENTS AND RELATIONSHIP TO CREATIVE PERFORMANCE.2,778 cited
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    • 2016Delighting the Customer: Creativity-Oriented High-Performance Work Systems, Frontline Employee Creative Performance, and Customer Satisfaction151 cited
    • 2016Managing service employees: literature review, expert opinions, and research directions137 cited
    • 2019The knowledge hiding link: a moderated mediation model of how abusive supervision affects employee creativity136 cited
    • 2021An examination of salesperson bricolage during a critical sales disruption: Selling during the Covid-19 pandemic114 cited
    • 2015Employee Emotional Competence105 cited
    • 2017Is There a Dark Side of Ambidexterity? Implications of Dueling Sales and Service Orientations103 cited
    • 2016Linking thinking styles to sales performance: The importance of creativity and subjective knowledge99 cited
    • 2022Activating Corporate Environmental Ethics on the Frontline: A Natural Resource-Based View89 cited
    • 2019The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value80 cited
    • 2019Market orientation and hotel performance: The mediating effect of creative marketing programs69 cited
    • 2018Applying positive psychology to selling behaviors: A moderated–mediation analysis integrating subjective well-being, coping and organizational identity64 cited
    • 2021Hotel frontline service employees’ creativity and customer-oriented boundary-spanning behaviors: The effects of role stress and proactive personality58 cited
    • 2016Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance56 cited
    • 2017Does organizational creativity always drive market performance?55 cited
    • 2017How Service Employees’ Work Motivations Lead to Job Performance: the Role of Service Employees’ Job Creativity and Customer Orientation54 cited