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Customer perception and response to ethical norms in legal services marketing
16 references·2 citing·40 second hop
Customer perception and response to ethical norms in legal services marketing (2013)Customer perception and response to ethic…Incorporating Fairness into Game Theory and Economics (2011)Incorporating Fairness into G…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The Structure of Commitment in Exchange (1995)The Structure of Commitment i…An Integrated Model of Buyer-Seller Relationships (1995)An Integrated Model of Buyer-…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…EFFECTS OF PROCEDURAL AND DISTRIBUTIVE JUSTICE ON REACTIONS TO PAY RAISE DECISIONS. (1989)EFFECTS OF PROCEDURAL AND DIS…A General Theory of Marketing Ethics (1986)A General Theory of Marketing…A Contingency Framework for Understanding Ethical Decision Making in Marketing (1985)A Contingency Framework for U…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…New directions in equity research. (1973)New directions in equity rese…Inequity In Social Exchange (1965)Inequity In Social ExchangeTowards an understanding of inequity. (1963)Towards an understanding of i…Social Behavior: Its Elementary Forms (1963)Social Behavior: Its Elementa…The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Marketing ethics in the wholesale and retail sector: empirical evidence from Ethiopia (a qualitative inquiry) (2024)Marketing ethics in the whole…Long‐Term Oriented Marketing Relationships and Ethical Conduct in Outsourcing Sector (2016)Long‐Term Oriented Marketing …Passions Within Reason: The Strategic Role of the Emotions. (1990)A Theory of Fairness, Competition, and Cooperation (1999)Economics and Identity* (2000)Fairness as a Constraint on Profit Seeking: Entitlements in the Market (2000)The Economic Consequences of Cognitive Dissonance (2005)Gender Differences in Preferences (2009)Economic Action and Social Structure: The Problem of Embeddedness (1985)A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)Communication Strategies in Marketing Channels: A Theoretical Perspective (1990)Social Structure and Competition in Interfirm Networks: The Paradox of Embeddedness (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A Theory of Social Comparison Processes (1954)A Theory of Cognitive Dissonance (1957)Exchange and Power in Social Life. (1965)Social stigma and self-esteem: The self-protective properties of stigma. (1989)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)The Evolution of Reciprocal Altruism (1971)Social Capital in the Creation of Human Capital (2000)Social Exchange Theory: An Interdisciplinary Review (2005)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)An assessment of survey research in POM: from constructs to theory (1998)Comparing Response Rates from Web and Mail Surveys: A Meta-Analysis (2008)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1960The Norm of Reciprocity: A Preliminary Statement11,995 cited
  • 1965Inequity In Social Exchange10,813 cited
  • 1963Towards an understanding of inequity.5,146 cited
  • 2011Incorporating Fairness into Game Theory and Economics4,707 cited
  • 1963Social Behavior: Its Elementary Forms4,692 cited
  • 1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited
  • 1986A General Theory of Marketing Ethics2,607 cited
  • 1989EFFECTS OF PROCEDURAL AND DISTRIBUTIVE JUSTICE ON REACTIONS TO PAY RAISE DECISIONS.2,518 cited
  • 1995The Structure of Commitment in Exchange2,238 cited
  • 1995An Integrated Model of Buyer-Seller Relationships2,083 cited
  • 1985A Contingency Framework for Understanding Ethical Decision Making in Marketing1,859 cited

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1973
New directions in equity research.
1,649 cited

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  • 2016Long‐Term Oriented Marketing Relationships and Ethical Conduct in Outsourcing Sector17 cited
  • 2024Marketing ethics in the wholesale and retail sector: empirical evidence from Ethiopia (a qualitative inquiry)5 cited