Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Trust and commitment influences on customer retention: insights from business-to-business services

16 references·16 citing·39 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1987Developing Buyer-Seller Relationships9,139 cited
1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
1990A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment.6,114 cited
1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
2018Culture's Consequences5,455 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
1977Marketing Research: Methodological Foundations4,351 cited
1992Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations3,813 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1989LISREL 7 : a guide to the program and applications3,777 cited

1993Factors Affecting Trust in Market Research Relationships3,649 cited

Cited by

2010Corporate Social Responsibility and Employee–Company Identification798 cited
2010The effect of organizational justice, perceived organizational support, and perceived supervisor support on marketing employees' level of trust544 cited
2020Linking Corporate Social Responsibility (CSR) and Organizational Performance: the moderating effect of corporate reputation382 cited
2007Images, Satisfaction and Antecedents: Drivers of Student Loyalty? A Case Study of a Norwegian University College345 cited
2010Product and relationship quality influence on customer commitment and loyalty in B2B manufacturing relationships331 cited
2005Perceptual determinants of nonprofit giving behavior331 cited
2009Trust factors influencing virtual community members: A study of transaction communities325 cited
2013The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea318 cited
2017Investigating the effects of smart technology on customer dynamics and customer experience285 cited
2010Risk management in the internationalization process of the firm: A note on the Uppsala model281 cited
2008Antecedents and consequences of commitment in marketing research services: The client's perspective276 cited
2010Creating advocates: The roles of satisfaction, trust and commitment262 cited
2018Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships257 cited
2020Value of special issues in the journal of business research: A bibliometric analysis255 cited
2008Marketing for Higher Education: A Relationship Marketing Approach227 cited
2020Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory226 cited