References

• 1984Attractive Quality and Must-Be Quality3,436 cited
• 1988The House of Quality2,266 cited
• 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
• 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
• 2012Quality function deployment1,105 cited
• 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
• 1996How to delight your customers581 cited
• 2001User Expectations and Rankings of Quality Factors in Different Web Site Domains421 cited
• 2004A systematic approach to quality function deployment with a full illustrative example400 cited
• 2001Integrating SERVQUAL and Kano’s model into QFD for service excellence development385 cited
• 2000Integrating Kano's model in the planning matrix of quality function deployment356 cited
• 2007Integrating the Kano Model and QFD for Designing New Products249 cited
• 2007Integration of Kano's Model Into QFD for Multiple Product Design207 cited
• 2010Understanding customer needs through quantitative analysis of Kano's model189 cited
• 2008Quality function deployment implementation based on Fuzzy Kano model: An application in PLM system