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Seven Barriers to Customer Equity Management
15 references·16 citing·37 second hop
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this work references cited by second hop

References

  • 1998Market-Based Assets and Shareholder Value: A Framework for Analysis2,363 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 2000On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing1,364 cited
  • 2003The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration1,163 cited
  • 1998Customer lifetime value: Marketing models and applications975 cited
  • 1988Umbrella Branding as a Signal of New Product Quality: An Example of Signalling by Posting a Bond796 cited
  • 2010Manage Marketing by the Customer Equity Test749 cited
  • 1987Counting Your Customers: Who-Are They and What Will They Do Next?636 cited
  • 2002Customer lifetime value research in marketing: A review and future directions583 cited
  • 2001Customer Equity: Building and Managing Relationships As Valuable Assets491 cited
  • 1995How T.V. Advertising Works: A Meta-Analysis of 389 Real World Split Cable T.V. Advertising Experiments452 cited
  • 1995The one to one future297 cited
  • 2002Customer Equity: Building and Managing Relationships as Valuable Assets293 cited
  • 1997Database marketing:Past, present, and future133 cited

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  • 2014Marketing Productivity Analysis120 cited
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    • 2002Managing and Measuring Relational Equity in the Network Economy153 cited
    • 2008Customer equity management as formative second-order construct150 cited
    • 2010Customer relationship management for hotels in Hong Kong144 cited
    • 2007Managing Customer Relationships138 cited
    • 2008How Relationship Age Moderates Loyalty Formation123 cited
    • 2021Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust122 cited
    • 2006Marketing Practices and Performance of Small Service Firms114 cited
    • 2008Which retailers adopt a loyalty program? An empirical study106 cited
    • 2012A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries95 cited
    • 2008A modified Pareto/NBD approach for predicting customer lifetime value93 cited
    • 2010Customer Loyalty and Lifetime Value: An Empirical Investigation of Consumer Packaged Goods90 cited
    • 2013How do you measure what you can't define?89 cited
    • 2009Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry75 cited
    • 2005Strategy, technology and organisational alignment: Key components of CRM success71 cited
    • 2005Building customer capital through relationship marketing activities66 cited