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Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions

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1,538 cited

1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited

Cited by

2020The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam67 cited
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2021RETRACTED: Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels42 cited
2021The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context40 cited
2021Influence of servicescape on behavioural intentions through mediation and moderation effects: A study on Malaysia’s full-service restaurants36 cited
2020The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States34 cited
2020Social servicescape’s impact on customer perceptions of the hospitality brand – The role of branded social cues32 cited
2023Customer experience management in capsule hotels: a content analysis of guest online review30 cited
2020Strategy for enhancing the image of edible insect restaurants: Focus on internal environmental locus of control28 cited
2024How does the consumer choose a restaurant? An overview of the determinants of consumer satisfaction27 cited
2024The Servicescape and Its Impact on Consumer Satisfaction: A Meta‐Analysis26 cited
2020Effects of perceived retail crowding: a meta-analytic study26 cited
2019Similarity over difference: How congruency in customer characteristics drives service experiences26 cited
2023How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?26 cited
2019The impact of age on gay consumers’ reaction to the physical and social servicescape in gay bars23 cited