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Service blueprinting and BPMN: a comparison
16 references·6 citing·36 second hop
Service blueprinting and BPMN: a comparison (2012)Service blueprinting and BPMN: a comparis…Business Process Model and Notation—BPMN (2014)Business Process Model and No…BPMN: An introduction to the standard (2011)BPMN: An introduction to the …Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009)Service-Dominant Logic as a F…Business process management (BPM) standards: a survey (2009)Business process management (…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Business Process Modeling Notation (2008)Business Process Modeling Not…Enterprise Architecture As Strategy: Creating a Foundation for Business Execution (2006)Enterprise Architecture As St…Research Commentary: Information Systems and Conceptual Modeling—A Research Agenda (2002)Research Commentary: Informat…Meaning in Language: An Introduction to Semantics and Pragmatics (2000)Meaning in Language: An Intro…On the ontological expressiveness of information systems analysis and design grammars (1993)On the ontological expressive…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Service Positioning through Structural Change (1987)Service Positioning through S…Designing services that deliver (1984)Designing services that deliv…How to Design a Service (1982)How to Design a ServiceA Theory of Semiotics (1976)A Theory of SemioticsTraveling with pets: designing hospitality services for pet owners/parents and hotel guests (2023)Traveling with pets: designin…Combining Soft Systems Methodology, ethnographic observation, and discrete-event simulation: A case study in cancer care (2019)Combining Soft Systems Method…Using blueprinting and benchmarking to identify marketing resources that help co-create customer value (2016)Using blueprinting and benchm…Examining the link between service modularity and firm performance (2016)Examining the link between se…A Conceptual Comparison of Service Blueprinting and Business Process Modeling Notation (BPMN) (2015)A Conceptual Comparison of Se…Design and blueprinting for total quality management implementation in service organisations (2014)Design and blueprinting for t…Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)An empirical assessment of the SERVQUAL scale (1992)The Commitment-Trust Theory of Relationship Marketing (1994)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Breaking Free from Product Marketing (1977)Customer satisfaction, customer retention, and market share (1993)River Magic: Extraordinary Experience and the Extended Service Encounter (1993)Evolving to a New Dominant Logic for Marketing (2003)The Experience Economy (2012)Theory of value co-creation: a systematic literature review (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (2019)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Critical Service Encounters: The Employee's Viewpoint (1994)Customer Switching Behavior in Service Industries: An Exploratory Study (1995)How to make a decision: The analytic hierarchy process (1990)Talking science: language, learning, and values (1991)Methodology of the Oppressed (2010)Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (1985)New service development: a review of the literature and annotated bibliography (1998)Customer experience: fundamental premises and implications for research (2020)Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries (2004)Impoliteness: Using Language to Cause Offence (2011)Examining dimensions of self-efficacy for writing. 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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1976A Theory of Semiotics2,906 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1984Designing services that deliver1,272 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 2006Enterprise Architecture As Strategy: Creating a Foundation for Business Execution1,138 cited
  • 1982How to Design a Service1,077 cited
  • 2014Business Process Model and Notation—BPMN972 cited
  • 2000Meaning in Language: An Introduction to Semantics and Pragmatics967 cited
  • 1987Service Positioning through Structural Change928 cited
  • 2002Research Commentary: Information Systems and Conceptual Modeling—A Research Agenda755 cited
  • 2011BPMN: An introduction to the standard688 cited
  • 1993On the ontological expressiveness of information systems analysis and design grammars688 cited
  • 2009Service-Dominant Logic as a Foundation for Service Science: Clarifications532 cited
  • 2009Business process management (BPM) standards: a survey435 cited

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2008
Business Process Modeling Notation
430 cited

Cited by

  • 2023Traveling with pets: designing hospitality services for pet owners/parents and hotel guests41 cited
  • 2019Combining Soft Systems Methodology, ethnographic observation, and discrete-event simulation: A case study in cancer care40 cited
  • 2014Design and blueprinting for total quality management implementation in service organisations32 cited
  • 2016Using blueprinting and benchmarking to identify marketing resources that help co-create customer value31 cited
  • 2015A Conceptual Comparison of Service Blueprinting and Business Process Modeling Notation (BPMN)24 cited
  • 2016Examining the link between service modularity and firm performance14 cited