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The Service Factory
0 references·16 citing·55 second hopsampled
The Service Factory (1988)The Service FactoryProduct-service system business model archetypes and sustainability (2019)Product-service system busine…Technology-driven service strategy (2017)Technology-driven service str…Seeking competitive advantage with service infusion: a systematic literature review (2015)Seeking competitive advantage…Service‐driven manufacturing (2012)Service‐driven manufacturingThe Handbook of Innovation and Services (2010)The Handbook of Innovation an…The PSO triangle: designing product, service and organisation to create value (2009)The PSO triangle: designing p…The challenges of six sigma in improving service quality (2009)The challenges of six sigma i…A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)A Meta-Analysis of Relationsh…Services, products, and the institutional structure of production (2006)Services, products, and the i…Paradigms of manufacturing strategy re‐visited (2005)Paradigms of manufacturing st…Value chain flexibility: A dichotomy of competence and capability (2002)Value chain flexibility: A di…The Purchasing of Full-Service Contracts: (2001)The Purchasing of Full-Servic…From recipient to contributor: examining customer roles and experienced outcomes (2000)From recipient to contributor…Using the 7Ps as a generic marketing mix (1995)Using the 7Ps as a generic ma…Level of success inputs for service innovations in the same firm (1995)Level of success inputs for s…Strategy, structure, and performance of U.S. manufacturing and service MNCs: A comparative analysis (1991)Strategy, structure, and perf…Principles of Marketing (1972)Breaking Free from Product Marketing (1977)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)The 4S Web-Marketing Mix model (2002)Re-Thinking and Re-Tooling the Social Marketing Mix (2011)The role of servicescape and image perceptions of customers on behavioral intentions in the hotel industry (2015)The Nature of the Firm (1937)The Theory of the Growth of the Firm (1995)Evolving to a New Dominant Logic for Marketing (2003)The sites and practices of business models (2011)A circular business model mapping tool for creating value from prolonged product lifetime and closed material loops (2018)Exchange and Power in Social Life. (1965)Handbook of Industrial and Organizational Psychology. (1977)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The validity of the SERVQUAL and SERVPERF scales (2007)Flexible Working and Performance: A Systematic Review of the Evidence for a Business Case (2011)Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate. (2013)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Qualitative Data Analysis: An Expanded Sourcebook (1994)A classification model for product-service offerings (2013)Sustainable product-service systems for clothing: exploring consumer perceptions of consumption alternatives in Finland (2014)Challenges of servitization: A systematic literature review (2017)Firm Resources and Sustained Competitive Advantage (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Firm resources and sustained competitive advantage (2004)Are students customers? TQM and marketing perspectives (2007)Service quality in higher education: The role of student expectations (2007)Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities1 (2017)A resource‐based view of the firm (1984)The Management of Innovation (1994)Dynamic capabilities and strategic management (1997)Teleworking and workplace flexibility: a study of impact on firm performance (2007)Linking capabilities to green operations strategies: The moderating role of corporate environmental proactivity (2017)Supply chain firm performance in circular economy and digital era to achieve sustainable development goals (2021)Organization and environment (1967)Information Processing as an Integrating Concept in Organizational Design (1978)Organizational Strategy, Structure, and Process (1978)Foreign Entry Mode and Performance: The Moderating Effects of Environment* (2004)Effects of firm resources on growth in multinationality (2007)Contingency Hypotheses in Strategic Management Research (2011)Organization and Environment: Managing Differentiation and Integration. (1968)Managing Innovation: Integrating Technological, Market and Organizational Change (1997)Shaping, organizing, and rethinking service innovation: a multidimensional framework (2012)Innovativeness and business performances in tourism SMEs (2015)Business model innovation for sustainability: exploring evolutionary and radical approaches through dynamic capabilities (2017)Foundations of Behavioral Research (1974)Measuring service quality in b2b services: an evaluation of the SERVQUAL scalevis‐à‐visthe INDSERV scale (2005)Managing innovation networks: Exploratory evidence from ICT, biotechnology and nanotechnology networks (2009)Exploitation or exploration in service business development? (2010)The Discovery of Grounded Theory (2017)Affective Computing (1997)Unstructured data in marketing (2018)Hook vs. hope: How to enhance customer engagement through gamification (2019)Marketing research on Mobile apps: past, present and future (2021)
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  • 2008A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses393 cited
  • 2000From recipient to contributor: examining customer roles and experienced outcomes359 cited
  • 2001The Purchasing of Full-Service Contracts:269 cited
  • 2017Technology-driven service strategy263 cited
  • 1995Using the 7Ps as a generic marketing mix259 cited
  • 2002Value chain flexibility: A dichotomy of competence and capability254 cited
  • 2009The PSO triangle: designing product, service and organisation to create value246 cited
  • 2006Services, products, and the institutional structure of production241 cited
  • 2010The Handbook of Innovation and Services211 cited
  • 1991Strategy, structure, and performance of U.S. manufacturing and service MNCs: A comparative analysis209 cited
  • 1995Level of success inputs for service innovations in the same firm182 cited
  • 2005Paradigms of manufacturing strategy re‐visited174 cited
  • 2019Product-service system business model archetypes and sustainability174 cited
  • 2009The challenges of six sigma in improving service quality167 cited
  • 2015

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Seeking competitive advantage with service infusion: a systematic literature review
167 cited
  • 2012Service‐driven manufacturing165 cited